Property Services Manager

Property Services Manager (Delaware)

 

Key Purpose

 

Provide leadership to key accounts of Integrated Facility Services operations in North America. The Property Services Manager will work closely with the North America IFS Division Lead to align the account for maximum success while upholding the firm’s long-held core values. Serve as the visible lead director of a specific account within North America and foster a business environment that is both nurturing internally and competitive with the market externally.

 

Success Criteria

 

• Full ownership of account in North America while working with global leadership to ensure world-class delivery of service(s)
• Ensuring immediate stabilization as a foundation for strong, continuous client relationships
• Account development, sustainability, growth, and retention
• Operational development and account transformation
• High customer satisfaction scores
• A clear vision of solutions and problem-solving combined with strong communication skills and the ability to work with people from different backgrounds, cultures, and professional levels
• Providing strong leadership across the accounts
• Ensuring quality and timeliness of service delivery following contractual terms 
• Participating in presentations and negotiations
• Participate and embrace the development opportunities

 

 

Key Areas of Collaboration and Influence

 

• Communicate effectively with colleagues within the Business Unit and across the company to disseminate information effectively and participate in project groups and meetings as required.
• Promote the OneISS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop the ISS

 

 

Ideal Candidate Experience

 

• A bachelor’s degree in Business or Engineering is required; a Master’s degree is highly preferred
• 7+ years of experience in Facility Management or other integrated facilities industries, including a minimum of five (5) years of experience running businesses with direct P&L responsibility is desired
• Manufacturing, Commercial Banking, and/or IFM environment experience is ideal
• Proven, visible, open, and engaging leadership style
• Proven experience designing and executing complex business strategies
• Ability to multi-task
• Ability to manage and engage flat organization
• Must possess the highest caliber organizational, planning, and supervising skills
• Must be proficient and experienced in developing comprehensive reports
• Must be decisive and able to make timely yet informed, sound business decisions
• Must possess strong written and verbal communication skills and be a clear, strategic thinker
• Ability to interpret complex data and translate it into actionable, profitable business results
• Ability to uphold the highest ethical standards. Must be an executive of high integrity
• Strong business acumen and financial savvy
• Results-driven
• Effective, professional negotiation skills
• Ability to understand complex relational dynamics and navigate professionally and effectively

 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

 

 

 

Key Accountabilities

 

• Oversee a multi-faceted, $20M+ integrated facilities management (IFM) operation, which includes Facility Management, Café and Catering, Childcare, Gym, Janitorial, Engineering, Workplace Experience, and other services.
• Meet regularly with key customers, partners, and vendors to build strong relationships; continually serve as a visible and accessible resource for them at all times.
• Set short - and long-term goals, define the strategies, and design the roadmap for achieving them. The Property Services Manager will be directly involved in preparing budgets.
• Identify and implement sound, profitable business strategies and best practices for the account.
• Conduct routine meetings with department heads and stakeholders to review the corporate goals and communicate the target objectives.
• Ensure all team members are equipped for and engaged with the vision of being the world’s greatest service organization.
• Lead a specific account within the North American business model and serve as the account’s most highly visible company executive with customers and partners.
• Lead the implementation of innovations at the account and share with the North American team.
• Assisted in designing the Property Services Manager's strategi