Property Services Coordinator

Job Title: Property Services Coordinator
Contract Type: Permanent
Salary: £30,395 - £32,455
Working Hours: 40 per week
Working Pattern: Monday - Friday
Location: Dartford - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

 

The difference you will make as a Property Services Coordinator 

You will provide support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations.

This role is responsible for the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects.  Contribute the effective completion of works to maximise the use of Riverside properties.

About you

• Excellent IT skills and literacy
• Excellent communication skills, both oral and written
• Self-motivated, resilient, assertive and confident

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside: 

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 

Applications may close before the deadline, so please apply early to avoid disappointment.

 

Role Profile

• Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
• Work as part of a high performing team and ensure your actions are supportive of the team being successful
• Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects
• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works. Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
• Ensuring that the WIPs is worked on (Works in progress). 
• Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
• Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service 
• Ensuring you have the “first time fix” approach 
• Phoning residents to ensure access is gained for works
•  Assisting   supervisors / surveyors 
• Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing. 
• Responsible for answering calls and relaying information back to the customer/Call centre/complaints 
• Maintaining the team inbox and the CRM cases and answering queries. 
• Maintaining OOH inbox
• Maintaining the No Access jobs 
• Maintaining the compliance inbox
• Maintaining the Bucket jobs
• Maintaining the Engineering inbox
• Liaising with Contractors
• Liaising with Contract Managers
• Updating Resident Via CRM system
• Responding to Customers by Telephone and documenting on all calls on CRM
• Updating the system with relevant information and create reports for analysis
• Other administrative duties to support Property Services and liaising with other departments where necessary.
• Will be