Property Manager and Maintenance

Description

SUMMARY / OBJECTIVE

The Property Manager is responsible for the day-to-day operation of the apartment community and building(s). Responsible for providing quality service to residents, efficient operation of the property and completion of required administrative tasks.  

The Property Maintenance Technician will perform grounds cleanup/maintenance, preventative maintenance, repairs, apartment turnovers, and janitorial tasks. Technical expertise in one or more building trades highly desired. As a part of the on-site team, the Maintenance Technician will demonstrate a high standard of cleanliness, customer service, and will maintain a hazard-free environment.  

This position reports to the Regional Property Manager.  

ESSENTIAL FUNCTIONS

Property Manager:

• Codes invoices in a timely and accurate manner for approval.
• Maintains resident records to comply with appropriate affordable housing and state regulations.
• Maintains property management software to accurately reflect the current operational circumstances at all times.
• On an ongoing basis, responsible for collection of rent and other income, and properly depositing and recording receipts in a timely manner.
• Prepares and delivers notices to residents (i.e., lease violations, termination, inspection, work order, etc.).
• Coordinates move in date with maintenance rent ready date.
• Manages the leasing process from initial application to move-in.  
• Follows and enforces all fair housing and landlord tenant laws and regulations.
• Effectively markets the property to ensure occupancy goals are met and build and a positive community image of the property.
• Ensures that the property meets financial performance goals.
• Manages customer service requests and ensures timely and satisfactory completion.
• Collaborates with site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals.
• Maintains waiting list in accordance with federal regulations. Ensures that an appropriate number of applicants remain pre-qualified to ensure timely move-in when notice to vacate is received.
• Enforces agency regulations, lease terms, and house rules.
• Ensures that maintenance staff complete unit turns timely, process invoices timely, and maintain excellent curb appeal.
• Accurately codes daily time in the timecard reporting system.
• Performs other related duties as assigned.

Maintenance Technician:

• Completes work orders in a timely and accurate manner.  
• Cleans up after work is complete.
• Performs repairs on the property, including painting, carpentry or wall repair, and minor plumbing, electrical, air conditioning, heating, etc.
• Secures, cleans, repairs, and applies bed bug treatment to all units during turnover process as directed by the Regional Property Manager.
• Maintains exterior common areas and grounds, including lawns and flowerbeds, shrubbery, parking areas, and trash pickup.
• Provides on-call maintenance service as directed by the Regional Property Manager. Responds to emergencies as instructed and completes incident/accident reports related to emergency or incident.
• Sets up conference room and community space as needed (If applicable).  
• Completes and accurately documents preventative maintenance activities through the Recurring Work Order process.
• Advises the Regional Property Manager on the overall condition of the property, including potential hazards.
• Responsible for overall physical condition of property.
• Follow through with 504 Self Evaluation repairs and maintenance, as directed by the Regional Property Manager.
• Complete Purchase Orders and submit for approval.
• Utilizes Yardi maintenance/work order system to record all maintenance work, including closing out work orders. 
• Performs triannual unit inspections with Property Manager.
• Performs other related duties as assigned.
• Complete assigned training in a timely manner.

COMPETENCIES

• Ability to effectively manage and solve problems.
• Ability to take direction from a supervisor.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to use a computer for utilizing property management software, word processing, spreadsheets, e-mail, & web browsing.
• Ability to write legibly.
• Ability to work in a collaborative manner, as a member of a site team.
• Ability to relate professionally with vendors, residents, and co-workers.
• Excellent verbal and written communication skills to communicate effectively with people from diverse backgrounds.
• Ability to