Property Executive General Adjuster

Zurich North America is seeking a Property Executive General Adjuster to support our Property Claims division.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move.  This position is 100% remote and can work anywhere in the United States.

The Property Executive General Adjuster resolves claims at the highest authority levels on commercial claim assignments reflecting the highest degree of technical complexity, in the most effective, efficient way while delivering a customer-centric claims service.

This position will require up to 50% travel within the United States.  In addition, the selected talent will be provide with a company car.

Additional responsibilities may include:

• Updating claims file by accurately capturing and updating claims data/information in compliance with best practices for personal or commercial claim assignments reflecting the highest degree of technical complexity and exposure.
• Using judgment to determine liability by gathering and analyzing relevant facts, utilizing applicable law and establishing basic principles of negligence.
• Using judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
• Ensuring a timely resolution to claims by developing case strategy, developing a case evaluation and escalating issues as appropriate.
• Establishing timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
• Assessing damages by calculating applicable damages or range of damages allowed by law.
• Negotiating settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
• Ensuring customer service by proactively communicating information, responding to inquiries following customer service protocols.
• Managing litigation by assigning counsel within the approved panel where applicable, establishing litigation plan and budget, coordinating defense lawyer activities, continuously reviewing the potential for settlement with claimant, reviewing litigation expenses and authorizing payments.
• Managing expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Depart from approved vendors with manager approval, where in the best interests of the insured.
• Ensuring legal compliance by following state and federal laws and regulations and internal control requirements.
• Referring claim to subrogation and fraud teams by identifying potential subrogation and fraud.
• Contributing to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
• Serving as a technical resource by mentoring lower-level claims professionals and sharing technical knowledge related to specific Line Of Business expertise.
• Protecting the organization´s reputation by keeping claims information confidential.
• Maintaining professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.
• Contributing to the team effort by accomplishing related results and participating in projects as needed.
• Identifying and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.
• Assessing and appoint claims vendors within agreed authority limits aligned to the organization´s Claims Vendor Management strategy.
• Acting as a technical expert for own team, and internal business partners and provides insights to help improve product offerings, risk assessments and policy language.
• Determining when to solicit input from more senior colleagues or managers for more complex issues, to ensure quality and continuous learning.