Property Claims Team Lead

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

This Property Claims Team Lead is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of customer-facing property adjusters. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

 

Succession and/or Development planning has identified a qualified candidate for this position. However, the hiring manager is considering other candidates.

Key Responsibilities:

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams
• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
• Advanced knowledge of all regional construction types and related repair methodologies
• Oversees complex and occasionally highly complex claims that include Public Adjuster involvement
• Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
• Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation

Education and Experience:

• 4 year Bachelors Degree (Preferred)
• 3 or more years of property claims experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Functional Skills:

• Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies advanced knowledge of problem solving and preparation of complex reports for analysis
• Applies advanced negotiation and/or arbitration skills
• Applies advanced knowledge of training facilitation and coaching skills
• Ability to investigate, evaluate, negotiate and settle complex and occasionally highly complex claims
• Applies advanced knowledge of insurance policy, coverage, and regulation
• Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Compensation offered for this role is $61,500.00-$105,750.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook,