Property Claims Field Trainee

Overview

Position Summary:

If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!

Upon completion of the trainee program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. 

 

The property claims field adjuster trainee will learn how to apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle minor to moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

 

Responsibilities

Essential Job Functions:

Must successfully participate and complete formal property claims training program that includes handling claims as part of the training, which may take place in person, virtually, or a combination of both. Upon completion of the training program ideal candidates should have a working understanding of policy contracts for appropriate coverage analysis, effective onsite damage investigation techniques, virtual adjusting tools, accurate damage evaluation and estimation utilizing an estimating program, and overall efficient claim handling. 

Upon graduating from training, successful candidates will spend their time as noted below:

• Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. 
• Ability to perform field inspections at least 50% of work time. (company car provided) 
• Ability to use advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
• Compare facts gathered during the investigation to determine origin & cause, coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned

Qualifications

Education:

• Bachelor’s degree preferred or equivalent combination of education and experience. 
• Valid driver’s license with an acceptable driving record is required.
• Ability to obtain state specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.

Experience:

• Have prior experience using estimating software like Xactimate. Preferred, but not required.
• Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
• Are known for clear and professional communication, both written and verbal
• Are bilingual and/or have prior military experience is a plus

Knowledge and Skills:

As a property claims field adjuster trainee, you will need:

• Proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint), PC applications, video collaboration technology and be adaptable to new technologies and tools.
• Ability to learn quickly and grasp new concepts in a classroom setting.
• Ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, negotiate, and resolve property claims.
• Proficient mathematical skills to compute cost of damage and repair.
• Ability to drive to and from multiple locations to perform field inspections:
• May include climb