Project Team Lead Solution Support Specialist

Responsibilities

This role requires technical leadership, strong customer service/presentation skills, specialized analytical thinking, and independent judgment to solve problems and provide solutions for physician efficiency using the Epic system. Acts independently with very little direction. It involves strong Epic knowledge to facilitate support for physicians to ensure physician performance and efficiency. Is the team lead and expert in business, clinical and functional areas. Shares knowledge and learning with others but also ensures the staff consistently follow the bootcamp/provider efficiency program guidelines. Will be responsible to be the “go to” expert overall for the team/staff in the SSA department team. Performs system configuration changes and system setup to ensure scope and quality of products. 

Engaging and working with physician leadership in identifying and designing opportunities for operational improvement, Epic physician efficiency, which can be enabled by improved system configuration. Creates and provides specialized technical bootcamp classes for the SSA staff to ensure all physician support is consistent with physician efficiency and the Epic Signal database scoring. Responsible for performing advanced triage diagnosis of system issues, application troubleshooting, testing, training, and support initiatives of the organization. Project initiatives will be onsite at KSC clinics, business, or IT areas. Other duties as assigned.

 

Job Title: Project Team Lead Solution Support Specialist 

Location: Pearland Administrative Office

Department: Information Technology- Applications Management 

Job Type: Full Time 

Salary Range: $ 71,604- $88,452 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

 

Qualifications

Education

Required: Bachelor’s degree or 4 years Epic and/or technical experience 

Preferred:  N/A

Experience

Required:  5 years of training or organizational development experience 

Preferred:  N/A

License(s)

Required: N/A

Preferred:  N/A

Special Skills

Required:  Technical & Analytical ability to be adaptable to multiple application points. Ability to learn Epic and quickly apply knowledge. Proficiency in use of desktop computer systems (Windows, Microsoft Office, Email, Visio 

Preferred:  Strong Epic application and system  knowledge, eLearning authoring systems. Must have strong organizational skills. Must be able to prepare presentations for physicians and lead meeting presentations.

 

Other 

Required:  Excellent verbal and written communication skills. Candidate must have the ability to assume more than one role on the team.Detail oriented; excellent organization skills. Ability to start, track, and complete projects with minimal supervision. Thrive in a fast-paced environment. Ability to handle multiple concurrent tasks or projects without loss of efficiency and effectiveness.

Preferred: Must have the ability to travel.

 

Working Environment: Office

 

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals.  Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. 

 

Why Kelsey-Seybold Clinic?

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance