Project Operations Coordinator

<p>Project Operations Coordinator I Tripadvisor</p> <p><strong>About Tripadvisor&nbsp;</strong></p> <p>The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.</p> <p data-pm-slice="1 1 []">The CX &amp; AI Operations Coordinator drives operational momentum within Tripadvisor’s Travel Experiences, leveraging AI tools and automation to elevate how we support global travelers. In this role, you will keep key experience initiatives strictly on track, monitor AI-driven support workflows, and deliver clear, actionable updates to leadership. Your core focus will be eliminating friction across the traveler journey—from booking tours and activities to on-the-ground support—ensuring our operations scale seamlessly to keep travelers moving.</p> <p><em>Job Location: Hybrid</em></p> <p><em>This role is a hybrid position that requires 2/3 days per week/month in our London office.</em></p> <p data-pm-slice="1 3 []"><strong>Key Responsibilities</strong></p> <ul> <li> <p><strong>Drive Experience &amp; AI Updates:</strong><span class="Apple-converted-space">&nbsp;</span>Lead operational reporting for leadership, translating traveler sentiment, support analytics, and AI bot performance into concise, executive-ready updates.</p> </li> <li> <p><strong>Oversee AI Support Implementations:</strong><span class="Apple-converted-space">&nbsp;</span>Track and manage AI-driven projects, including automated traveler triage, AI copilot tools for support agents, and self-service knowledge bases for tours, attractions, and activities.</p> </li> <li> <p><strong>Track Deliverables &amp; Keep Teams on Schedule:</strong><span class="Apple-converted-space">&nbsp;</span>Monitor project timelines across Support, Engineering, Product, and Supply teams to ensure traveler-facing initiatives launch on schedule.</p> </li> <li> <p><strong>Optimize the Traveler Journey:</strong><span class="Apple-converted-space">&nbsp;</span>Continuously identify operational friction in support ticketing and leverage AI automation to decrease response times for urgent, in-destination traveler inquiries.</p> </li> <li> <