Project Manager - US Remote

What is PerfectServe? 

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

Position Overview: 

• This is not a software development project manager; you will the driving force behind the successful deployment of our software in ambulatory and enterprise healthcare client environments.
• The Implementation Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. The Project Manager will be the primary contact with the customer during the implementation working collaboratively with the customer project manager.
• The Project Manager will be responsible for managing multiple small- and large-scale projects following the PerfectServe Project Management Methodology.

Primary Duties and Responsibilities

• The Project Manager performs a wide range of duties including some or all of the following:

Plan the project

• Coordinate transitions from sales to services and eventually transition to customer success for long-term support
• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Modify standard project plan to meet the requirements listed in the Statement of Work
• Determine key project success factors for the project that will be evaluated upon completion

Staff the project

• In consultation with the implementation managers, assign the appropriate resources to the project plan
• Ensure all project team members understand the project scope and success factors
• Provide direction and support to the project team

Implement the project

• Use EPM tool to track project progress, monitor project plans, work hours and budgets
• Execute the project according to the project plan
• Facilitate weekly project status calls with the customer project manager
• Provide clear communications with the customer regarding project expectations
• Provide monthly status reports to all key stakeholders (internal and external)
• Develop relationships with hospital senior leadership team

Control the project

• Manage project budget
• Manage project resource allocation
• Maintain project issue and risk log and create mitigation strategies when needed
• Review, track and manage project change orders
• Present reports defining project progress, problems and solutions
• Monitor and trigger appropriate billing milestones per the signed agreement
• Facilitate the project transition to account management and support once all project deliverables have been completed per the project plan

Evaluate the project

• Prepare project completion documents and ensure all required project close out documents are obtained
• Ensure that the project deliverables are on time, within budget and at the required level of quality
• Evaluate the outcomes of the project as established during the planning phase

 Travel: up to 10% or as required

 Skills/Qualifications:

• Must have experience managing Healthcare IT Projects such as EMR, EHR or similar.
• Minimum 2 years’ experience in project management
• Knowledge of project management techniques and tools
• Proven experience in strategic planning, change management and risk assessment
• Proficient in MS Project and the MS Office Su