Project Manager, Technical Operations

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Project Manager role will join the Technical Operations team of a healthcare data and analytics software company. This role reports to the Senior Project Manager on our Operations team and will be responsible for the connector implementation business function. This will involve working closely with customer implementation managers, data engineers, and data analysts to help drive forward connector implementations, optimize the processes by which this work is managed, and report on key success metrics.  As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our data operations team has the privilege of furthering these principles by defining and implementing improvements across our data integration capabilities. We are a team of technical enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our project managers are empowered to think creatively about how we deliver value to our customers and collaboratively drive improvements in our technology and approach. 
What Success Looks LikeIn 3 months- Demonstrate strong understanding of the Arcadia connector product and broader platform- Achieve familiarity with our SDLC policies and procedures- Establish credibility with key stakeholders- Manage the connector sprint planning process, with support 
In 6 months- Independently manage the connector sprint planning process and offer strong support to implementation managers on individual connector execution- Provide ongoing active contribution to methodology and process for project management- Be recognized by key stakeholders as committed, disciplined, self-motivated and self-organizing 
In 12 months- Contribute to cross-functional initiatives in project management and work delivery - Become a sought after expert on the connector delivery process & project management principles - Develop a robust velocity and throughput tracking mechanism to improve project timeline projections and capacity planning work on standardized data connector development

What You'll Be Doing

• As a Project Manager, your outcomes are critical to driving the long-term partnership between Arcadia and our customers.
• Oversee the processes for requesting, tracking, and delivering connectors, including Jira workflows, standard operating procedures (SOPs), and Agile ceremonies
• Serve as the Scrum Master for one or more Scrum Teams dedicated to building connectors and ensure that the members of those teams are set up for success and that all pre-requisites are being met
• Interact frequently with implementation managers within the company, who are each responsible for tracking delivery for their customer’s connectors and who own back and forth communications with the customer
• Work effectively with senior leaders at the Director and VP level and be comfortable reporting on progress, blockers, and opportunities to that audience
• Collaborate with project managers in other business functions across Engineering, Product, IT, and Operations to develop and design standard processes, practices, minimum standards and templates for project management
• Consult on particularly complex delivery efforts by developing effort-based plans, supporting customer-facing teams in setting appropriate expectations, communicating progress & action items and acting as an escalation point for issues and risks
• In the event of escalations, bring together stakeholders to ensure appropriate action or mitigation plans are established and report back on status until the escalation is resolved
• Establish metrics and dashboards in Jira and/or Smartsheet to inform key leaders about status, queue depth, velocity, and inflow/outflow rates
• We are a fast moving company, and strong time management is necessary to ensure realistic expectations are set and communicated deadlines are met

What You'll Bring

• 2-5 years of related work experience at a tech company
• Bachelor’s degree or equivalent
• Demonstrated success in project management discipline
• Proven results delivering projects in Agile/Scrum environment
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
• Excellent oral and written communicat