Project Manager, Site Lead, XTG

Description

WHO WE ARE

 

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

 

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

 

XTG (Experience Technology Group) is a global team that develops, designs, and supports experiential and enterprise broadcast projects in partnership with AVI-SPL regional offices.

 

 

WHAT YOU’LL DO

 

As an XTG Project Manager, you will be on various project sites overseeing the direction, coordination, implementation, execution, control and completion of enterprise broadcast and experiential AV systems integration projects.  This role will work in partnership with Regional Office Project Managers, Program Managers, and XTG Program Managers.

 

In addition, the Project Manager will ensure the field installation and commissioning aspects of XTG projects achieve time, scope, budget, quality, safety and customer satisfaction requirements. You will be responsible for coordinating XTG-related on-site activities associated with the timely, accurate, and on-budget completion of the project, according to established AVI-SPL Project Management processes and procedures.

 

This role reports to the XTG Production Engineering Manager.

 

Day-To-Day Responsibilities:

 

• Travel to various job sites (including international) is required. Travel is anticipated to be 70% or more.
• Continuous on-site presence during installation and commissioning phases is required.
• Inspect, advise and supervise installation activities to verify quality of work and performance of partners and subcontractors.
• Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks.
• Provide and review status/progress reporting of all projects internally and externally. Raise any issues to management at this time for escalation.
• Manage and verify quality of work performed by internal and/or subcontracted resources.
• Raise awareness immediately to management regarding potential claims or back charges or any large costs that will affect AVI-SPL financially.
• Ensure that any scope, schedule, cost or change of terms are handled in accordance with established AVI-SPL change order procedures.
• Manage project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management in coordination with Regional Office Project Manager.
• Facilitate project material/equipment orders.
• Inspect deliveries and track and secure on-site inventory.
• Respond to communications from customers regarding problems or concerns in a timely and professional manner.
• Steer project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.
• Gather and supply AVI-SPL Service teams with applicable close-out documentation for future reference.

Maintain and develop strong relationship with customers with direct interaction with focus on improving customers’ perception of on-time delivery, quality, communication, responsiveness and problem solving.

• Be a subject matter expert with contractual documentation to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars)
• Attend and contribute to internal and external Project Kickoff meetings among Sales, Engineering, Programming, Fabrication & Installation, Customer resources, and Third Party resources (as needed).
• Identify and manage project risk, resolving all project related issues with team or through escalation to management, including on-site safety.

 

WHAT WE’RE LOOKING FOR

 

Must-Haves:

• Significant field experience as a lead technician
• Comprehension of Broadcast and AV system functionality, installation processes, and techniques
• Professional, customer-facing people skills
• Proven team leadership experience
• Demonstrated time management skills
• Exceptional eye for detail in installation quality
• Effective communication and interaction skills