Project Manager - PMO PPM Process Manager

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About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Occupational Summary 
This position reports to the PMO Manager and will be primarily responsible for working with business customers, Service Owners, and senior leaders to define and maintain project planning and execution processes for Duke Health Technology Solutions. The position will provide leadership and expertise in the capacity of Program and Project Management Process Owner following the ITIL-defined guidelines for process ownership.
Work Performed at a minimum
•    Define, document and implement program and project processes, ensuring they are efficient and effective
•    Continuously evaluate and improve PPM processes to enhance efficiency and effectiveness
•    Continuously monitor process performance, identifying areas for improvement, and implementing changes to optimize processes. 
•    Help drive project and program management maturity, inclusive of cross-functional project teams, internal services delivered between teams, service-level objectives, and performance reporting
•    Provide training and support to team members on project processes and procedures
•    Provide education and collaboration with other functional area leaders to help drive project and program management maturity to accomplish the business objectives
•    Partner with PMO managers to drive continual improvement of the project & service delivery processes
•    Document requirements and ideas regarding IT Service and program and project delivery tools and metrics necessary for enterprise program and project management 
•    Collaborate with all teams to report and address any program and project planning and delivery tool defects or improvements.

Overall
•    Advise and govern on questions and issues related to program, project and portfolio management in accordance with DHTS policy and best practices.
•    Grant appropriate permissions and assignments for Program and Project functions for DHTS personnel, for onboarding, staff transfers, and off boarding requests.
•    Establish and maintain documentation for Program, Project and Portfolio Management in the policy and knowledge base tools.
•    Establish and maintain PPM analytics and reporting of Programs and Projects that promote portfolio management and process efficiencies. 
•    Facilitate Service Now release testing for all periodic releases for the PPM and related functions as needed.
•    Participate in the routine PMO team functions and discussions. 
•    Look at opportunities to integrate PMO process functions with other processes such as resource management.
•    Engage as the PMO Liaison for the designated DHTS Service Areas, as assigned by the PMO Manager
•    Collaborate with all teams to report and address any PPM tool defects or improvements

Behaviors/Soft Competencies: 
Advancement to this level or above requires employee, at a minimum, successfully attain the following: 
  
The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance. 
•    Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position. 
•    Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future. 
•    Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety.  Patient-focused is also critical to success. 
•    Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation withi