Project Manager, Loyalty - Temporary

Company Description

• This is a Temporary position, with possibility to convert to a FTE.
• W2 only - 3-month duration.
• You must be willing to work CST business hours.
• Fully remote.
• You must have experience in website and mobile app creative workflows.

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description

The Project Manager is an important part of a team focused on increasing efficiencies, decreasing turnaround times, process enhancements and enforcement, and process documentation. You will facilitate cross-departmental workflow as it relates to Content Management System implementations, data management, custom integrations, and other incoming requests.

You will display proficient project management capabilities, and experience working with a team of experts to break down complicated technical goals into simpler tasks.

You will report to the Senior Director of Project Management.

• End-to-end project management using Agile methodology
• Work with Adobe Experience Manager
• Contribute to creation of the Statement of Work (SOW), define project scope including SOW document and baseline plan.
• Responsible for project estimation, project plan and project schedule
• Lead the project team and other required partners / resources to identify all project deliverables and associated tasks required to complete those deliverables.
• Work with customers, team members, functional leads, business analysts, sales personnel to help scope solution and to resolve issues.
• Risk and Change Management - This includes risk identification, documentation and mitigation and issue resolution/ remediation. Ensuring agreement to SOW goals and client satisfaction.
• Manage the program/ project's vendor relationships, budget, timing, scope and deliverable
• Manage cross discipline team to design features to be deployed on web and mobile applications
• Assist Client Lead on all aspects of account. Including QBR, QPR, Change Management, etc.
• Manage customer relationship and communication with all project team members and other participants to ensure conformance with the requirements of each project(s) and client user expectations.
• Provide regular status reporting, issue management and risk management for the project
• Leverage and contribute to standard implementation methodology
• Resource management – Resource Planning and Allocation

Qualifications

• 3-5+ years overall PM experience - MUST have a background in Project Management work.
• Experience with SDLC – software development life cycle management and API Integration
• Experience with Adobe Experience Manager or similar CMS
• Experience with JIRA for oversight of software development
• Knowledge of and experience with Digital Customer Experience and journeys
• Experience with software development Agile projects
• Work history with the Agile Project Management Methodology

Additional Information

The anticipated hourly pay range for this position is $44- $71. Hourly pay rate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Eligible for Paid Holidays and Safe and Sick Time Off.

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable eco