Project Manager Labs Ann Arbor - Client Services

NSF is looking for a Project Manager in our Sample Management department who will be a liaison between the client and the labs. 

• Ensure laboratory testing projects are completed on-time
• Quickly and accurately resolve open issues by working with colleagues, clients, and other stakeholders as needed.
• Provide outstanding service as the client’s single point of contact. 
• Manage the client interface for both internal and external clients providing timely, professional updates and prompt responses
• Provide client feedback to laboratory management 
• Determine and communicate testing priorities to the lab
• Suggest and support process improvements
• Support launch of new service offerings or other initiatives
• Identify and pursue cross-sell and upsell opportunities
• Utilize and update internal laboratory and customer relationship management systems
• Comply with all NSF regulations and requirements

• Education: appropriate 4-year degree
•  Project Management experience is preferred
• Experience and ability to work with diverse clients including personnel in technical, commercial, administrative, and managerial roles
• Ability to interact professionally with internal and external customers
• Experience developing or tracking customer satisfaction elements
• Knowledge of laboratory testing and technical knowledge of common microbiology, chemistry, or physical engineering tests
• Experience with process mapping and/or developing new workflows with internal teams
• Clear written communication and presentation skills
• Detail-oriented precision is required.

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.