Project Manager

Company Overview:

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We’re looking for a highly motivated Project Manager to lead and manage the post-sales onboarding process for our clients. This role will focus on creating a seamless and positive experience for our clients as they begin their journey with our products. You will own the end-to-end client onboarding timeline and plan in partnership with a technical lead.  You will collaborate cross-functionally with sales, customer experience, product, and the engineering teams.  And we’ll look to you to continuously optimize the time to value for customers to ensure client satisfaction and retention.

This position is ideal for someone who thrives in a fast-paced, ever-evolving startup environment and has a passion for building processes that scale while ensuring exceptional customer experiences.

What You’ll Do:

• Project Management:
• Own the project management of each client’s onboarding process, from initial handoff to product adoption.
• Lead the creation and implementation of project plans, timelines, and resource allocation for each client onboarding, ensuring timely delivery and client satisfaction.
• Coordinate internal teams (sales, product, engineering, customer success) to ensure all tasks are completed within the set timelines and scope.
• Ensure alignment across departments and prioritize tasks that contribute to client success.
• Establish clear expectations with clients regarding onboarding milestones, timelines, and deliverables working in lock step with the Account Executive.
• In partnership with Account Executives, conduct regular milestone check-ins with clients to ensure their needs are met, feedback is collected, and concerns are addressed.
• Provide regular updates to senior leadership on progress, challenges, and client satisfaction metrics.
• Prepare and deliver post-onboarding reports and recommendations to ensure ongoing client success.
• Client Relationship Management:
• Provide a high level of customer service and ensure that expectations are set and met internally and externally.
• Build strong relationships with key client stakeholders to foster trust and long-term success.
• Collaborate with the Customer Experience team to ensure smooth handoffs and the continued engagement of clients after onboarding.
• Proactively gather feedback from clients to inform product improvements and better onboarding strategies.
• Process Improvement:
• Develop and refine repeatable onboarding processes that scale with company growth.
• Regularly assess onboarding performance, identify areas for process optimization, and implement changes to improve efficiency and client satisfaction.
• Create and manage detailed documentation for onboarding procedures, templates, and client-facing materials to ensure consistency and clarity.

Requirements

Who You Are:

• Experience:
• 5+ years of experience in program management, project management, or client onboarding, ideally in a SaaS or tech environment.
• Proven track record of managing complex projects with multiple stakeholders and cross-functional teams.
• Experience working with post-sales teams, managing client relationships, and understanding client needs.
• Prior experience in a fast-growing startup is highly preferred.
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