Project Manager II
ImprivataAbout the role
Job Summary
The Project Manager II implements complex IT solutions for healthcare provider customers, managing small to medium-sized software deployment projects from planning through successful delivery. This role coordinates cross-functional teams, including Imprivata employees, customer stakeholders, and third-party vendors, while overseeing project plans, schedules, budgets, resources, risks, and stakeholder communications. The ideal candidate has foundational project management experience supporting software implementation or similar technology projects and is committed to delivering high-quality customer outcomes.
As a customer-facing role supporting French-speaking clients, native-level fluency in spoken and written French is preferred, along with strong English communication skills; The Project Manager also maintains project documentation, facilitates status meetings, and contributes to the continuous improvement of Professional Services delivery methodologies and best practices.
Duties and Responsibilities
- Deliver high-quality software solutions that meet and exceed our clients' expectations, on time and on budget.
- Manage all aspects of the project delivery for engagements including scheduling, task management, expectation setting, customer management, time management, and resource management.
- Managing priorities and expectations across a variety of internal and external stakeholders.
- Establish and maintain project plan from project kick-off through production roll-out.
- Collaborating with clients to resolve project issues and manage project risks.
- Tracking and reporting on project status, time used and achievement of project deliverables.
- Keeps professional services and executive leadership informed of status of implementations through scheduled project review calls or ad hoc as requested
- Provide support during agreement process and SOW review to review effort and budget estimates.
- Building and maintaining client and partner relationships.
- To identify opportunities to sell additional services and support offerings during and after the customer implementation.
- Other duties as assigned and required
Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related discipline.
- 5+ years of experience in the software industry with 2+ years of experience implementing software solutions within a healthcare environment, supporting products with end-user impact, including at least 1 year of experience coordinating or managing project teams
- PMP or PgMP certification is preferred. ·
- Native-level fluency in French (written and spoken) is highly preferred.
- Advanced proficiency with Microsoft Project and Microsoft Excel for project planning and financial management
- Advanced experience with CRM systems, preferably Salesforce.com
- Experience using a Professional Services Automation (PSA) platform such as Certinia is preferred
- Excellent leadership, communication, and presentation skills, with the ability to influence executive stakeholders, build strong customer relationships, resolve conflicts, and lead cross-functional teams in a matrixed en
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