Project Manager, GTM Operations

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The GTM Operations team works cross-functionally to bring excellence to the way FareHarbor’s client-facing teams operate. As a Project Manager, GTM Operations, you’ll lead a wide variety of complex, cross-functional projects focused on improving the efficiency, scalability, and impact of how we bring value to our clients. You will play a pivotal role in ensuring the seamless end-to-end execution of projects, helping to set the stage for FareHarbor’s growth and success. By applying your expertise in project management methodologies, stakeholder management, and process improvement, you’ll drive initiatives that improve business outcomes and enable GTM teams to execute with greater efficiency. Your ability to structure ambiguous projects, drive alignment across teams, and execute with precision will allow you to tackle key operational challenges in a fast-moving environment.

What you’ll do here:

• Project Management
• Lead large-scale programs and projects from initiation to completion
• Ensure projects are delivered on time, within scope, and budget
• Establish project plans, assign ownership, define timelines, and track milestones
• Establish and maintain comprehensive project documentation, enabling transparent communication and providing a foundation for future project planning and execution
• Implement robust risk management practices
• Conduct post-mortem analysis to identify key learnings and continuously improve project execution
• Stakeholder Alignment and Communication
• Act as a bridge between functions, ensuring cross-functional alignment, priority alignment, and effective collaboration
• Translate complex projects into clear, actionable project plans
• Facilitate decision-making by identifying risks, proposing solutions, and escalating as needed
• Maintain transparent and effective communication with leadership and key stakeholders
• Sprint and Iteration Planning
• Lead Iteration Planning to ensure effective prioritization of work across the GTM Operations team
• Monitor progress, adjust timelines as needed, and ensure deliverables are met
• Drive accountability by defining clear ownership and expectations for deliverables
• Standardize Project Management 
• Fostering operations excellence, establish and refine project management best practices
• Develop standardized processes for project i