Project Manager (Enterprise Software - US)

About us 

We’re an award-winning, fast-growth, enterprise software company headquartered in Edinburgh, increasingly expanding our team across the UK and US. We recently won the ScotlandIS Digital Tech Scale-up Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years. In 2022, we ranked in the top 100 fastest-growing European companies in the FT 1000. We’re 100+ dedicated, hard-working people, committed to improving our and our customers' working lives through better workforce planning.

Dayshape is an enterprise-focused advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before. It’s built to handle large, complex, and ever-changing requirements.

Our customers include some of the world’s biggest names in Accountancy and we’re now expanding into broader sub-industries of Professional and Business Services (initially management, IT & tech consulting). Dayshape is used every day by tens of thousands of users in more than 15 countries across four continents.

As a company, we live our values every day and we're committed to our friendly and inclusive environment.

About the role 

We’re growing our business further in the US and as a result are looking to expand our Professional Services team in the geography. Our US Sales team are building up a great pipeline and we need people in the right time zone with the right business awareness to help onboard our new clients. 

You'll be working closely with both UK and US Professional Services colleagues but will need to be independent and driven, customer facing and keen to learn out product and methods.    

What you’ll do 

You’ll be part of a dynamic and fast-moving team. You’ll directly steer customer implementation projects to a successful conclusion, driving a small team of engineers and software implementation consultants to help you achieve that. Your job is to make sure everyone is collaborating effectively and heading in the right direction delivering a unified customer experience. 

As well as direct hands-on project management on some of our more complex implementations, you will be expected to play an active role within the Professional Services department. You will consider the needs of many end users and ensure product usage and engagement remains high.  

As a member of the department, you will: 

• Define, refine and embed standard processes and tools for running Dayshape implementations 
• Create and improve off-the-shelf process documentation for Dayshape implementations 
• Contribute project updates to company All Hands meetings 
• Knowledge share with members of the team, ensuring you share your knowledge and experience and instil best practise ways of working, both in the PM space and help us better understand our US customers. 

When directly managing projects, you will: 

• Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving 
• Work with internal stakeholders to create Statement of Work documents, including detailed implementation plans with effort, cost and timelines 

• Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress 
• Manage customer expectations if we anticipate changes in timelines and/or budgets,  
• Demonstrate clear leadership and a sense of accountability, and instil confidence  
• Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks 
• Use Dayshape software internally to manage project financials and take accountability for the success of the project 
• Follow a change control process and coordinate with Finance to raise any necessary invoices for changes 
• Work closely with the product and engineering teams to ensure that any critical development for this implementation is on track and fit for purpose 
• Thoroughly understand Dayshape and how our customers use it, in order to propose the best solutions.   
• Work with our implementation consultants to manage the data migration process 
• Coordinate planning and delivery of customer training 
• Ultimately hand over the relationship to Customer Support and Account Management following the successful conclusion of the implementation 

 About you 

• Proven experience project managing the delive