Project Manager, Customer Experience Center (CEC)

Highly motivated and detail-oriented Project Manager – Customer Experience Center (CEC) to drive the activation of customer programs across the FleetPride network. This individual will play a critical role in gathering customer requirements, collaborating with cross-functional teams, and ensuring seamless execution of customer initiatives. The ideal candidate is a strategic thinker with strong project management skills, excellent communication abilities, and a customer-first mindset

DUTIES & RESPONSIBILITIES

Project Management & Execution

• Lead cross-functional efforts to activate and implement customer programs, ensuring alignment with FleetPride’s business objectives.
• Develop detailed project plans, including timelines, milestones, and resource requirements, to successfully deliver programs.
• Monitor project progress, identify potential risks, and proactively resolve issues to keep initiatives on track.
• Coordinate across departments—including Sales, Operations, Supply Chain, IT, and Marketing—to ensure seamless program execution.
• Track and report on project performance, measuring success against defined KPIs and customer satisfaction metrics.

Customer Engagement & Requirements Gathering

• Act as the primary point of contact for customers regarding program needs, expectations, and success criteria.
• Conduct discovery meetings with customers to understand their business challenges and objectives.
• Translate customer needs into actionable project requirements and align internal stakeholders on execution strategies.
• Ensure customer feedback is integrated into project development and execution to drive continuous improvement.

Cross-Functional Collaboration & Stakeholder Management

• Partner with internal teams to align resources and processes with customer program requirements.
• Facilitate regular meetings with key stakeholders to provide updates, address roadblocks, and ensure project alignment.
• Serve as the voice of the customer within FleetPride, advocating for solutions that enhance customer satisfaction and loyalty.
• Communicate project goals, deliverables, and outcomes effectively to both internal teams and external customers.

Process Improvement & Scalability

• Identify opportunities to streamline program activation processes and improve overall efficiency.
• Develop best practices and standardized processes for launching customer programs at scale.
• Implement project management tools and methodologies to enhance visibility and accountability across teams.

EDUCATION & TRAINING

• High School Diploma (or GED or High School Equivalence Certificate) required, with a bachelor's degree preferred.

KNOWLEDGE & EXPERIENCE

• Bachelor’s degree in Business, Project Management, Supply Chain, or a related field (or equivalent work experience).
• 3-5 years of project management experience, preferably in a customer-focused, B2B, or industrial distribution environment.
• Strong understanding of customer engagement, business development, and operational execution.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
• Experience with project management software (e.g., JIRA, Asana, Monday.com, Microsoft Project, Smartsheet).
• PMP certification is a plus but not required.

SKILLS & ABILITIES

• Active Listening:  The ability to ask probing questions, request clarification and paraphrase to show understanding.
• Judgment & Decision making:  Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects.
• Computer skills: The ability to learn new programs and utilize them to improve performance.  Intermediate to advanced knowledge of MS Office and various office machines.
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