Project Manager, Customer Excellence and Innovation, Logistics

 

DSV - Global transport and logistics

 

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Iselin, Wood Ave 

Division: Air & Sea 
Job Posting Title: Project Manager, Customer Excellence and Innovation, Logistics 
Time Type: Full Time

 

Summary

 

The Project Manager is a client-facing, project-based resource responsible for integration, solution engineering and/or implementation of new business as well as improvement and innovation projects for existing business. The person in this position engineers DSV capabilities into a solution to meet complex client requirements and achieve consistent and high-quality service delivery. EDI implementation leadership and regularly coordinating with Operations, Sales, Account Management and IT will also play a large part in this role.
 
Duties and Responsibilities

 

    Supports sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process
    Provides RFI risk and ROI assessments as part of the pre-sale process when a Client's requirements are complex
    Engineers client solutions, aligning client requirements to DSV's services portfolio
    Serves as a Purchase Order Management expert and super user, providing demos and determining the optimal solution to meet a Client's need
    Manages all Client EDI integration projects
    Performs integration UAT testing, coordinating with global and regional IT and the Client
    Manages the implementation of Client integration projects coordinating with Sales, IT and Operations across regions
    Develops SOPs, communicates, and trains key stakeholders
    Participates in Client Business Reviews to support continuous improvement
    Drives growth through innovation projects, showing differentiation and building "stickiness" with Clients
    Maintains direct customer contact throughout the lifecycle of a project.
 
Educational background / Work Experience

    A minimum of 5 years’ experience in Freight Forwarding industry, including 3 years’ experience in Freight Forwarding operations experience.
    3 years’ experience in a role with extensive senior level client interaction
    Or an equivalent combination of education and work experience.
 
Skills & Competencies

Mathematical Skills
    Basic Math Skills
 
Other Skills

    Strong command of the Microsoft Office Suite (Word, Excel, Visio, Powerpoint)
    General understanding of the Supply Chain Management and Logistics industry
    Understanding of the full range Logistics services, including, but not limited to, order management, customs brokerage, cost optimization, warehousing, transport management and various industry specific requirements
    Strong analytical and problem-solving skills
    Ability to lead through influence and motivate a diverse team at all levels in the organization
 
Preferred Qualifications

    Advanced skills in using Microsoft Excel, Visio and PowerPoint
    Solid understanding of Project Management and Quality concepts and methodologies
    Knowledge of the Cargowise TMS
    Demonstrated competency in the following areas:
    Business Acumen (Problem Solving, Making Decisions, Using Sound Judgment, Researching, Organizational Acumen/Political Savvy, Demonstrates Global Perspective)
    Interpersonal and Communication Skills (Interacting with Others, Listening to Others, Speaking to Others, Sensitivity to Others, Demonstrating Positive Attitude, Maintaining Composure, Demonstrating Enthusiasm and Energy, Influencing Others, Demonstrating Teamwork)
    Results Driven (Being Persistent/Overcoming Barriers, , Drive to Achieve Goals,  Taking Initiative, Taking Ownership, Being Resourceful, Project/Process Management, Multitasking, Being Productive, Showing Creativity)
    Conviction (Adapting to Change, Being Flexible, Dealing with Stress, Resolving Conflicts, Courage, Finding Work Improvements)
    Personal Integrity (Behaving with Integrity, Demonstrating Work Ethic, Followin