Project Manager - Change Management

Job Summary: 

The Project Manager - Change Management role is a skilled project manager with expertise in Organizational Change Management for SAP technologies. This role is expected to create and manage project and change management plans that drive adoption, ensure ultimate utilization of changes, and ensure proficiency with SAP system and process changes that impact employees who must use the changes in their daily work. The Project Manager - Change Management plays a key role in ensuring that organizational projects and initiatives meet objectives on time and on budget by increasing employee adoption and usage. This person focuses on the ‘people’ side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures, and more132965

Job Expectations:

• The primary responsibility of the Project Manager - Change Management role is to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work. These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes. 
• The Project Manager will accomplish this by developing and implementing change management strategies and plans for SAP technology and processes that maximize employee adoption and usage of required changes. 
• These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes, and coordinating efforts with PMO leadership, implementation partners, and other project workstreams.

Job Responsibilities Include:

• This role will partner with the Technical Program Manager to perform efficient and effective project management for SAP technologies and processes, while coordinating efforts with PMO leadership, implementation partners, and other project workstreams. Effective project management includes developing and maintaining project plans, identifying and managing risks, managing resource allocations and reporting on resource allocation issues across functional areas, and keeping projects on time, in scope, and within budget. 
• Applying a structured methodology and lead change management activities by
  leveraging a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Supporting communication efforts by enabling the design, development, delivery and management of key communications.
• Assessing the change impact by conducting impact analyses, assessing change readiness, and identifying key stakeholders.
• Leading training efforts by preparing, designing and delivering training programs, leveraging documented requirements.

Additional responsibilities:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities: