Project Manager - Alumni Network Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

The Bank of America Alumni Network helps foster connections with company alumni and the communities we serve. Members of the Alumni Network become valuable brand ambassadors to help us deliver Responsible Growth for our clients, communities, teammates and shareholders. Through our digital platforms and events in Local Markets, members can stay up to date with the latest BofA news and with former teammates.

The Alumni Network Program Manager will provide critical assistance to help grow membership, provide quality connections with Alumni and support reporting and other engagement routines for internal and external stakeholders.

Responsibilities:

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators

• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance

• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion

• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution

• Supports the adoption and sustainment of change initiatives and helps assess adoption risks

•  Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

• Daily Approvals & Data Validation, including email outreach to “pending” applications

• Program-based membership growth initiatives, including pending retirement and termination outreach

• Member service and problem solving, especially during application process

• Month-End Reporting Prep and data accuracy activities, in partnership with GOAT

• Mailbox monitoring and regulatory required customer inquiry audits (partnership with consumer team)

• Partnership with Communications, Marketing, Local Markets and Events to provide members with a best-in-class experience with Alumni Network offerings

Required Qualifications:

• Relatable HR (Human Resources) experience and/or demonstrated leadership experience including project/product support

• Command of MS Office, particularly Excel (including pivot tables and v-lookups) and PowerPoint

• Proven data orientation and analytic skills, demonstrating strong, basic statistical skills, as well as the ability to apply a combination of inductive and de