Project Coordinator II

Job Description:

The Project Coordinator II facilitates and coordinates with multiple cross-functional operational teams to carry out day-to-day operations. Your job involves coordination and liaising with multiple teams, smart/remote-hands, and IT-infrastructure facility providers. Tasks may vary in number, size, and complexity. The candidate should be able to demonstrate some experience and develop expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics processes. Dependability, attention to detail, and strong communications skills are required.

Roles and Responsibilities:

• Work closely with facility providers and Smart Hands to drive issue resolution.
• Coordinate with OEM hardware vendors to oversee RMA shipments to and from facilities.
• Assist with daily monitoring of the ticketing system and resolving cases within defined Service Level Agreements (SLAs).
• Collaborate with Coordinators in other global regions to ensure smooth start/end of shift handover using a 24/7 follow-the-sun service.
• Collaborate with various regional teams for ticket resolution.
• Assist with identifying trends or recurring problems and escalate to team lead for resolution.
• Leverage Continuous Process Improvement techniques, updating documentation on process and procedures, and introducing innovative ideas to improve service and operational efficiency.
• Assist with identifying and collaborating on new process improvement opportunities.
• Communicate effectively, maintain and establish a good rapport with the team and client.
• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours, and expenditures.
• Attend and participate in client meetings as required.
• Work closely with Service Delivery Managers (SDMs) and Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and Key Performance Indicators (KPIs), and delivering actionable insights to relevant decision-makers.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Qualifications and Skills:

• 2-4 years of work experience in logistics, project coordination/management, or similar
• Familiarity with Microsoft Excel and Google Suite
• Excellent communication skills, both verbal and written
• Positive attitude and dependable
• Excellent customer-service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload in a fast-paced environment
• Ability to use good judgment, as well as problem-solving and decision-making skills
• Ability to maintain confidentiality and professional decorum
• Must be able to work occasional weekend and holiday rotations
• Role is in-office, full-time, 5 days a week

Preferred experience and qualifications:

• Project Management certification(s) or related course experience
• Bachelor’s Degree from accredited college or university
• Curiosity to learn new things, including application of AI to improve productivity
• Interest in analytics, data, and process optimization
• Leadership potential a plus

Salary Range

$18.45 - $29.12 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Par