Program Support Senior Manager

Program Support Senior Manager

Company:

The Boeing Company

Boeing Defense, Space, and Security (BDS) Sapphire is looking for a dynamic Program Support Senior Manager to join the team in Berkeley, MO; Arlington, VA; El Segundo, CA; Houston, TX; Huntington Beach, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK; San Antonio, TX; Ridley Park, PA; Plano, TX; Seal Beach, CA; or Seattle, WA.

The selected candidate is responsible for overseeing and orchestrating post-deployment application support of the BDS Sapphire Digital Platform: A set of integrated enterprise services supporting program operations across BDS comprising of Enterprise Resource Planning (ERP), finance, supply chain and procurement), Manufacturing Operations Management (MOM) and Product Lifecycle Management (PLM) systems.

This role ensures continuous system availability & customer support, optimal performance, and alignment with business objectives. The incumbent will lead a cross-functional team to manage support operations system enhancements, and user adoption strategies while collaborating with IT and business stakeholders to sustain business continuity and process efficiency.

This is a high visibility role and provides the opportunity to influence Sapphire strategy, optimize organizational processes, and ensure that the company maximizes the value from its ERP, MES and PLM investments while supporting scalable growth and operational excellence.

Position Responsibilities:

• Lead and manage the Sapphire support and sustainment team, including incident management, problem resolution, and change request governance

• Develop and execute strategies for Sapphire optimization, performance monitoring, and preventative maintenance

• Implement best practices in Sapphire governance, documentation, and knowledge management to ensure long-term sustainability

• Monitor and report on Sapphire operational health, Service Level Agreements, Key Performance Indicators, and performance metrics to senior leadership

• Identify, evaluate, and recommend process improvements, automation opportunities, and technology innovations to enhance Sapphire efficacy

• Manage vendor relationships, contracts, and service level agreements associated with Sapphire support services

• Work with Business Change Management Team to ensure training programs and resources support end-user adoption and continuous improvement initiatives

Basic Qualifications (Required Skills/Experience):

• Bachelor’s Degree or higher

• 10+ years of experience in system management

• 10+ years of experience in a customer facing role engaging with internal and/or external customers

• 5+ years of experience leading a cross-functional team

• 5+ years of experience in post-implementation support, help desk & hyper-care operations, system sustainment, and upgrade management

• 5+ years of experience with business processes across finance, supply chain, and engineering and production

• Strong communication, problem solving and analytical skills

• Capable of traveling up to 30% of the time

Preferred Qualifications (Desired Skills/Experience):

• Experience in ERP, MES and PDM platforms such as SAP, Siemens OPCENTER and TEAMCENTER, or similar

• Experience with ITIL, COBIT, or other IT service management frameworks

• Experience with data governance, reporting, and analytics tools to provide actionable insights

• Experience with change management and organizational adoption methodologies

• Experience managing multiple priorities and driving continuous improvement initiatives

• Excellent leadership, communication, and stakeholder management skills

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending