Program Support Assistant - Case Management

Join a collaborative and mission‑driven Case Management Team (CMT) dedicated to supporting patients throughout their care journey. As a Case Management Associate, you’ll work closely with nurse case managers and social workers to help ensure patients receive the right care in the right setting. This role is ideal for someone who is organized, compassionate, and thrives in a fast‑paced healthcare environment where teamwork and communication make a meaningful impact.

Key Responsibilities:

• Participate as an active member of the Case Management Team (CMT).
• Under the guidance of the nurse case manager and social worker, assist in facilitating appropriate patient placement.
• Utilize hospital and community resources to support continuity of patient care.
• Serve as a Utilization Management liaison.
• Collaborate effectively with Medical Staff, CMT members, the Business Office, Medical Records, and other hospital departments.
• Perform other duties as assigned.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year of job-related experience in a healthcare setting

Preferred Qualifications:

• Associate's Degree
• Bachelor's Degree
• Nursing Assistant Certification (CNA), Health Unit Coordinator (HUC), Medical Terminology upon hire
• Prior experience in discharge planning, billing, utilization review, financial counseling or registration
• Proficiency in medical terminology

Why Join Providence Swedish? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.