INDUSTRIAL COMMISSION

Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.

PROGRAM SPECIALIST

Job Location:

Address:  Auditing, Compliance and Training Section/Claims Division
800 W. Washington Street, Phoenix, AZ 85007

Posting Details:

Salary: $64,064.00 

Grade: 21

Closing Date: Open Until Filled

Job Summary:

The Program Specialist leads the continuing education, modernization, and improved efficiency efforts of the Claims Division. The Program Specialist plays a crucial role in ensuring the ICA Claims Division’s programs are effective and accessible. They are reponsible for the deep dive into the Claims Division data focused on industry compliance and internal training. Their primary responsibility is managing the Adjuster Authorization
program (Rule 20-5-130) to and conducting data analysis on the Claim’s Division’s compliance programs. They will assist in the creation or enhancement of program plans, policies and procedure.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:
● Program Planning, Development, Management
o Develop data driven program plans, implement and manage the Claims Division's adjuster and compliance programs.
o Track program progress, collecting and analyzing data, evaluating the effectiveness of program activities.
o Conduct on-line and in-person training presentations to stakeholders.
o Writes procedures and processes (Standard Work)
● Data Analysis
o Analyze and report on workers' compensation data to identify opportunities for improvement of internal processes and strategize external outreach efforts.
o Modernize compliance programs by gathering information, identifying trends, making recommendations, and implementing ideas for improvement to increase quality and compliance with existing Arizona W/C laws, rules, and statutes.
o Conduct audits to proactively identify internal and external compliance issues.
● Annual Claims Seminar
o Manages the operation side of the Annual Claims Seminar including, but not limited to: working with outside event planner; work with the Management Information Systems (MIS) staff to prepare for seminar website updates; coordinate instructor/speakers; and on the day of the seminar act as lead by directing staff to ensure a successful event.

Knowledge, Skills & Abilities (KSAs):

Knowledge in
● Industrial Commission of Arizona Claims Division Operations
● Working knowledge of workers compensation laws and statutes
● Claims adjusting practices
● Microsoft Office, required. Google Suite and Salesforce, a plus
● Basic english and mathematics.
● Using Internet based searching to conduct research

Skills in
● Effectively communicating verbally and in writing
● Strong critical thinking and analysis
● Data analysis & interpretation
● Time Management
● Initiative and attention to detail.
● Focusing on customer service.
● Organization and planning skills
● Producing high-quality, nearly errorfree output.

Ability to
● Understand and learn computer systems and applications.
● Demonstrate the ability to use technology to problem solve, be a self learner in technology and continually enhance skills in this areas to support ongoing modernization momentum.
● Write technical instructions
● Interpret standard / simple claim files.
● Conduct research and reach a logical