Program Operations Manager

Company Description

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

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Job Description

AECOM is seeking a Program Operations Manager to oversee a staff of over 100 full-time professionals, based out of our client’s Virginia Beach and Hampton facilities.  This position is responsible for overseeing client policy implementation, quality control, inter- and intra- Virginia governmental agency coordination efforts, regional contract management, and maintaining effective staffing levels.

Responsibilities:

• Acts as the primary point of contact, on-site, for the client agency
• Responsible for the organizational management and direct supervision of the Traffic Management Center (TMC) operations staff, facilitating a cohesive and balanced operation.
• Review applicant resumes, conduct interviews, and recommend for hire/advancement.
•  Administrative functions, including invoice processing, shift scheduling, liaising with AECOM corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution.
• Develop and maintain routine personnel performance assessments.
• Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability.
•  Coordinate with client on citizen issues related to complaints, inquiries, and public information requests.
• Share (or assume) responsibilities with (for) the client for TMC public relations activities such as: TMC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings.
• Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness.
• Assist in maintaining sounds freeway operations by:  guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner.
•  Responsible for the comprehensive training and auditing of the operations staff.
• Effect Control Room staff meetings, as required.
• Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client.
• Write and maintain technical documents, including but not limited to: the TMC Operations, Manual/Standard Operations Procedures, training programs, and TMC website content.
• Serve, eventually, as a subject matter expert for the client and AECOM on TMC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices.

Qualifications

Minimum Requirements:

• Bachelor’s Degree from an accredited college or university in Business Administration, Civil Engineering, or related transportation field plus 10 years of relevant experience including 2 years of leadership, or demonstrated equivalency of experience and/or education
• Valid U.S. Drivers’ License and as a condition of employment, must pass AECOM's motor vehicle records review
• Ability and willingness to work alternate work schedules and be on-call 24 hours/day

Preferred Qualifications:

• A minimum of five (5) years of experience is required, in a supervisory role; in a transportation, public safety, or commercial operations environment
• General knowledge of traffic principles and standards
• Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication
• Ability to be calm and effective under pressure an