Program Manager – WW Field Supplier Management

Program Manager – WW Field Supplier Management

Description -

Role purpose in one line: Own the global standardization and governance of Supplier SOWs and T&Cs so that markets buy the same scope in the same way—enabling superior rates, predictable delivery, and consistent customer outcomes.

Job Summary

The T&C Supplier Manager leads the design, harmonization, and adoption of global Supplier Statements of Work (SOW) and Terms & Conditions (T&C) across regions and service personas. The role partners with Legal, Procurement (GIP/RFx), Finance, Vendor Account Managers (VAMs), and Strategic Supplier managers to ensure contractual language and rate cards are consistent, compliant, and negotiation‑ready, directly improving cost structure and service experience.

Key Responsibilities

1) Global Standardization of SOW & T&C

• Build and maintain global SOW/T&C templates per service persona and category (incl. rate‑card structure, SLAs/OLAs, acceptance criteria).

• Govern exceptions (clause and rate deviations) via a documented approval path and time‑bound controls; minimize market‑specific divergence.

2) Rate Optimization & Commercial Governance

• Translate standard scope into comparable rate cards; enable competitive events with Procurement (RFx) and RFx lead using the global template baseline.

• Track contracted vs. realized savings attributable to standardization.

3) Supplier Performance & Experience

• Embed service metrics (Speed, Cost, Quality) into SOWs; ensure supplier scorecards and QBRs use the same definitions and data fields.

4) Risk, Compliance & Policy Alignment

• Ensure SOW/T&C enforce GDPR, EHS, and internal security/privacy standards; verify TPRA is completed pre‑go‑live and at renewal.

• Maintain auditable trails of template usage, exceptions, and QBR actions.  

5) Change Management & Adoption

• Run enablement (playbooks, FAQs, training) with VAMs and markets; plan waves, hypercare, and leadership comms to drive adoption of T&C 2.0.

• Monitor template adoption coverage and exception aging; publish a monthly adoption dashboard.

6) Process & Tooling

• Partner with platform owners to ensure SOW changes are captured in SUP

• Continuously improve the SOW request‑to‑signature process and artifacts to reduce cycle time and rework.

7) Stakeholder Collaboration

• Work closely with Legal, Procurement (GIP), Finance, SSM’s, VAMs, Global Process Management and market delivery leads to maintain alignment and resolve escalations.

• Prepare executive‑ready materials for Steering, and Strategy reviews.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.

Preferred Certifications
• Project Management Professional (PMP)

Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Billing
• Change Management
• Customer Relationship Management
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Procurement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules
• Risk Management
• Subcontracting

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $