Program Manager / Transition Lead - Healthcare

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Position Overview
Harbor IT is seeking a Program Manager to own the end-to-end delivery of a high-stakes healthcare IT transition. This engagement involves a mid-market healthcare organization with approximately 100 facilities nationwide, currently supported by an internal IT team of 40–50 staff, transitioning to a fully managed Harbor IT service model within a 2–4 month window.

This is the most consequential mid-market engagement in Harbor IT’s portfolio this year. The Program Manager is accountable for executing a clean cutover of the client’s full IT operation onto Harbor IT’s processes, tooling, and operating model—with zero service interruption, zero net-new compliance findings, and preserved executive trust.

This role is designed for a seasoned operator who has personally delivered transitions of this scale and speed before. It requires executive presence, decisive judgment, and hands-on leadership—strategic in the boardroom and tactical on the ground.

Organizational Structure
Harbor IT operates through vertical “Shuttles” aligned to client segments (Healthcare, Mid-Market, Local Business, Private Equity). Each shuttle contains multiple PODs, which are tightly focused delivery units responsible for a defined client set. Due to scale and compliance requirements, this engagement will operate as a dedicated account during transition rather than integrating into an existing POD.

The Program Manager reports directly to the Healthcare Shuttle Director for the duration of the engagement and holds scope, hiring, and staffing authority within the commercial parameters approved at kickoff.

This role partners closely with Harbor IT Security, Compliance, and Infrastructure leadership and serves as the single point of accountability to the client executive sponsor.

Key Responsibilities

End-to-End Transition Ownership

• Deliver a full IT operational cutover within 2–4 months
• Ensure zero critical service interruptions and no compliance gap
• Own timeline, risk, scope, and delivery outcomes

IT Staff Assessment and Restructuring

• Personally assess the client’s internal IT team
• Make retention and redundancy recommendations
• Lead sensitive communications in partnership with client HR and Harbor IT leadership
• Design and execute retained-staff onboarding

Steady-State Team Buildout

• Hire and manage field technicians, site leads, and operational staff
• Integrate retained client employees or recruit externally as needed
• Ensure staffing readiness by cutover, not after

Field Coverage Model Design

• Define and implement on-site, regional, and remote coverage across approximately 100 facilities
• Document, staff, and operationalize the model within the transition window

HIPAA and Healthcare Compliance Continuity

• Own compliance integrity throughout the transition
• Ensure PHI handling, BAA continuity, access controls, and audit readiness
• Coordinate closely with Harbor IT Security and client compliance leadership

Executive Client Leadership

• Act as the executive point of contact for client sponsors
• Run weekly steering committee meetings
• Navigate scope disputes, staffing decisions, and timeline pressure with confidence and clarity

Cutover and Program Execution

• Build and enforce the master transition plan (milestones, RAID log, dependencies)
• Maintain the plan as the single operational source of truth

Tooling and Documentation Foundation

• Ensure full PSA and documentation readiness (ConnectWise and Hudu preferred)
• Asset inventories, service