Program Manager Strategic Initiatives

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Program Manager serves as a strategic delivery partner across HR, Technology, Product, and Risk organizations to enable agentic and AI-supported HR solutions. This role is responsible for shaping use cases, guiding prioritization, and translating HR needs into well-defined strategic work.
Acting as a trusted liaison between HR stakeholders and delivery teams, the Program Manager drives alignment, manages change, and ensures solutions are operationally ready, policy-compliant, and positioned for successful adoption. The role combines program management, business analysis, process ownership, and stakeholder guidance to ensure AI-enabled solutions deliver measurable value and sustainable outcomes for HR.

Job Description

Core Responsibilities

Program and Project Management

• Lead HR-focused programs that leverage AI and integration capabilities to streamline processes and improve employee experience
• Develop and maintain program roadmaps, delivery plans, and prioritization frameworks aligned to HR strategy and capacity
• Coordinate work across HR, Technology, Product, Privacy, and Compliance partners to ensure clarity and accountability
• Track progress, manage risks and dependencies, and communicate status, decisions, and tradeoffs to leadership
• Support build, deployment, and production readiness activities in partnership with engineering and operations teams

Business Analysis, Use Case Development & Process Ownership

• Partner with HR stakeholders to identify process pain points, policy-driven constraints, and high-impact opportunities for agentic solutions
• Facilitate workshops, interviews, and working sessions to document current-state processes, future-state workflows, and decision logic
• Own and maintain process documentation and policy interpretations that inform solution design and ongoing operations
• Translate HR needs into clear user stories, functional requirements, and acceptance criteria that guide technical delivery

Stakeholder Partnership, Change Management & Enablement

• Act as a change agent by preparing stakeholders for new ways of working enabled by agentic solutions
• Support communication, training, and adoption planning to ensure solutions are understood and effectively used

Governance, Privacy & Risk Partnership

• Embed governance and approval checkpoints into delivery plans to support compliant and auditable solutions
• Support risk reviews, documentation, and remediation activities as needed

Solution Validation, Deployment & Operations Support

• Assist with deployment planning and transition to steady-state operations

REQUIRED SKILLS & EXPERIENCE

• 6–8 years of experience in program or project management, business analysis, or delivery roles supporting HR or enterprise operations
• Strong experience gathering requirements, developing use cases, and managing cross-functional stakeholders
• Demonstrated ability to guide prioritization and decision-making across diverse partner groups
• Excellent relationship-building, communication, and facilitation skills
• Experience working in Agile, Scrum, or hybrid delivery environments

PREFERRED QUALIFICATIONS

• Experience supporting HR technology platforms such as Workday, SAP SuccessFactors, or ServiceNow HR
• Familiarity with AI-enabled or automation solutions in an enterprise environment
• Knowledge of HR data governance, privacy, and compliance considerations
• Ability to translate complex policies or technical concepts into clear, actionable guidance for business stakeholders

IMPACT & OUTCOMES

This role ensures HR agentic solutions are clearly defined, well-governed, and positioned for successful delivery and adoption. Success is measured by the ability to build trust, drive alignment, accelerate execution, and enable HR teams to effectively leverage AI-enabled capabilities in their day-to-day