Program Manager, SMC

Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

We are looking for a Program Manager, SMC Operations to join Snap Inc our Small and Medium customer sale channel. This role will join a foundational team which will propel the SMC strategy and vision forward through operational excellence. Through defining, implementing and managing the SMC operational structures and processes, this role will be pivotal in contributing to the scale and growth of the SMC business unit. 

The ideal candidate will have a consistent track record as a strong operational contributor, supporting the analysis, design and implementation of workflows and processes across a range of functions. They have experience in Sales and Operational processes, outsource engagements, program execution and scaling workflow opportunities. They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution.

What you’ll do:

• Support the expansion of the SMC sales channel operational engine 

• Work on the ongoing processes that support scaling SMC wide initiatives to move the business forward

• Contribute to the operating models that predictably deliver against strategic goals through large-scale programs

• Partner to create roadmaps, project plans, change management plans, tasks and reporting methodologies on progress

• Contribute to the design of  optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives 

• Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Data Operations, Partnerships, Measurement, and Data Science to achieve business goals

• Support the evolution of  SMC business unit operational metrics to drive process improvements and enhance operational efficiencies. 

• Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications 

• Participate in  complex and time-critical projects through a strategic and prioritized approach for resolution. Use data to influence decisions. 

Knowledge, Skills & Abilities:

• Rapidly scaling organizational design - process, tools, people, reporting

• Process mapping, workflow design and optimization expertise

• Experience with Inside Sales operations 

• Experience with Business Marketing

• Experience with Ad Sales and potentially also ad sales and ad tech experience 

• Familiarity in working with Ad Tech, media or digital advertising industry 

• Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle 

• Experience working with  multiple project teams with a wide-range of functional skills 

• Experience simplifying complexity and effectively communicating with business and technical executives, as well as external stakeholders

• Self-starter with strong collaboration skills and ability to multitask. 

• Ability to adapt to changing priorities and is comfortable with ambiguity.

Minimum Qualifications:

• BS/BA degree or equivalent years of experience

• 5+ years experience program management

Preferred Qualifications:

• Proven track reco