Program Manager - RN- South Lake Tahoe

JOB SUMMARY:
The Program Manager is wholly responsible for the overall leadership, performance, and day-to-day activities within his or her Wound Care and/or Hyperbaric treatment center(s) assigned to the individual and is responsible for ensuring the delivery of consistent, high quality patient care and service through a blended hands-on and leadership by example approach. He or she is responsible for staff management, team building, budgeting, revenue cycle management, clinical operations, hospital partner interaction and retention, physician management, professional education/community referral development and ensuring compliance with all company policies and procedures.

PRIMARY RESPONSIBILITIES:
Staff Management and Team Building Duties
• Lead by example and model ideal behaviors while performing all duties and in interactions with staff and patients.
• Work in collaboration with RXH/hospital Partner Human Resources Department to conduct interviews for prospective staff and determine suitability for hire.
• Establish performance expectations, provide regular feedback, including completing performance appraisals, and consistently manage these expectations.
• Participate in continuing education meetings, committees or workgroups and identify needs, both managerially and clinically, and seed resources as needed.
• Coordinate or facilitate training and educational programs in collaboration with other support departments (facility Implementation Team, Revenue Cycle, Human Resources, and Clinical Operations) including but not limited to orientation of new staff, mandatory requirements, developmental needs, and competencies training.
• Maintain and ensure all staff meet all compliance requirements including but not limited to RXH’s compliance plan, center-specific policies, and procedures, federal (Medicare) and state (Medicaid) programs, and Joint Commission.
• Comply with all the HIPAA Privacy and Confidentiality Policy and Procedures outlined in the “Privacy, Security and Confidentiality Agreement.”
• Administer and uphold all the Company’s values and policies and procedures.
• Continuously work towards the Company’s goal and vision.
• Performs other duties as assigned.

Clinical Operations
• Be visible in wound clinic aligning supportive documentation for procedures (graft utilization, debridement) in conjunction with clinical staff.
• Collaborate with Medical Director and staff to develop, implement and manage RXH’s Performance Improvement Plan to improve Quality Outcomes.
• Plan, implement, evaluate, and adjust staffing patterns and clinic flow to improve efficiencies and productivity in accordance with acuity levels.
• Complete in a timely manner all billing and utilization documentation requirements via EMR including registration, charge posting, and supporting medical documentation notes.
• Ensure appropriate compliance with Clinical Practice Pathways and initiates, modify and effect unit-based changes in clinical practice to maximize patient outcomes.
• Review retrospectively monthly outcome report(s) and collaborate with RXH RD/Hospital Partner to identify improvement opportunities.
• Serve as an advisor and communicate effectively with staff, patients, and family to monitor patient and referring physician satisfaction.
• Responsible for preparing and submitting the quarterly safety survey, for reporting, investigating, and taking preventative measures for safety incidents and performing any other reporting required by the business.
• Authorize purchase of supplies and equipment in collaboration with supervisor.
• Provides professional nursing care by utilizing all elements of nursing processes.
• Develops patient specific wound care plan and regularly reviews wound progress.
• Measures and photographs wound progress and provides updates to physician on an ongoing basis as changes occur.
• Assists providers and is present for specialized wound care procedures within the wound clinic.
• Follows up with lab and diagnosis results, communicates to provider and patient, and documents accurately in the medical record.
• Adhere to all local facility regulations, patient safety initiatives and infection control regulations.
• Adheres to RXH and host facility regulatory and accrediting standards policies/procedures.
• Establishes weekly contacts with the center’s administration and medical staff.
• Educates referral sources on RXH benefits, referral process, and clinic specific information
• Establish and ensure compliance with all RXH policies and procedures in cooperation with the hospital.
• Attends and conducts local medical community functions, such as conventions and in-service
training.
• Completes strategic marketing plans and completes local onsite marketing