Program Manager of Education Services - 2024344

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Program Manager of Education Services. The Program Manager of Education Services is responsible for overseeing the Refugee School Impact (RSI) Program and the English Learning Instruction (ELI) Program for World Relief Texas. This position ensures the effective implementation, compliance, and delivery of both programs in alignment with agency, community, and funder standards. The Program Manager will supervise program staff, manage grants, facilitate interdepartmental collaboration, and foster relationships with external stakeholders to support the educational integration and success of refugees and immigrants.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
Program Management:
• Oversee the RSI and ELI programs, ensuring alignment with organizational goals and compliance with grant requirements.
• Develop and implement program strategies, objectives, and activities to meet the educational needs of refugees and immigrants.
• Manage program budgets, timelines, and resources effectively.

Staff Supervision and Development:
• Hire, train, supervise, and evaluate program staff, including ELI instructors, RSI coordinators, and support staff.
• Provide coaching and professional development opportunities to ensure staff are equipped to deliver high-quality services.
• Conduct regular team meetings and one-on-one sessions to support staff performance and growth.

Grant Management and Compliance:
• Ensure compliance with all grant requirements, including reporting, documentation, and financial management.
• Monitor program data and performance metrics to ensure accurate and timely reporting.
• Participate in grant writing and fundraising activities to support program sustainability.

Interdepartmental Collaboration:
• Work closely with other program managers and departments to ensure coordinated and comprehensive service delivery.
• Participate in organizational planning and strategy meetings.
• Foster a collaborative work environment and promote cross-departmental initiatives.

External Relations and Community Engagement:
• Develop and maintain positive relationships with local schools, community organizations, and other stakeholders.
• Represent World Relief Texas at community meetings, conferences, and events.
• Advocate for the needs of refugee and immigrant populations within the local community.

Program Evaluation and Improvement:
• Conduct regular evaluations of program effectiveness and implement improvements based on feedback and best practices.
• Stay informed of current trends and developments in the field of refugee education and English language instruction.
• Promote a culture of continuous improvement within the programs.