Program Manager, Learning Experience & Development

POSITION OVERVIEW

Using deep expertise in adult learning & development (L&D) theory and programs, the Program Manager, Learning Experience & Development meaningfully contributes to the design and advancement of a comprehensive corporate L&D strategy for UNS Energy in support of a highly qualified talent pipeline that grows with the business. Leads and project manages the implementation of learning solutions and strategies. Facilitates practical learning content with various stakeholders across the organization. Partners with the Human Resources, culture teams and stakeholders across the organization to source, build and deliver high quality development programs aligned with business strategy and culture.  

POSITION RELATED RESPONSIBILITIES

Strategy:

• Contributes to the design and advancement of a comprehensive corporate L&D strategy, including idea generation, planning, drafting, documentation, and presentation activities; includes contributing to the creation of a leadership development framework aligned with Company values, Culture of Excellence, leadership competencies, succession and workforce planning programs.
• Develops and implements distinct learning pathways for employee and leader development, ensuring that these pathways are informed by the science of adult learning and provide a variety of learning environments and delivery methods as needed (e.g., live, instructor-led, virtual, hybrid, e-learning and blended learning).
• Executes on-going business needs analysis and leverages enterprise data sources to align learning program recommendations with organizational strategy and business priorities.
• Leads a standardized intake process for learning requests; communicates effective expectations with customers and prioritizes work according to set criteria.
• Builds understanding with key stakeholders about corporate L&D programs, while estimating, tracking and driving return on investment (ROI); partners with HRBP's and key stakeholders to achieve adoption and utilization of programs through effective internal marketing and communication practices.
• Partners with Talent Development leadership to define strategic roadmaps aligned with culture and strategy that mature L&D programs over time, including investments and resources required to maintain effectiveness.
• Curates the learning experience and creates strategic synergies in learning and development solutions that intentionally advance UNS Culture of Excellence, UNS Values and leadership competencies in synergistic ways

Learning Design & Delivery:

• In close partnership with stakeholders, plans, coordinates and provides thought leadership for learning that supports enterprise talent programs across the employee life cycle, in support of business objectives (e.g., employee onboarding through farewell)
• In partnership with HRBP’s, leaders and other stakeholders, designs or sources learning solutions that address performance or workforce-related challenges, as appropriate; guides stakeholders in defining target performance and learning outcomes.  
• Ensures alignment of learning programs and solutions with business objectives, talent strategy, organizational culture, and Company values.
• Leverages advanced instructional design skills to identify, evaluate and develop or source learning content that meets or exceeds business needs; partners with in-house instructional designer on design of new programs.
• Leads the development and implementation of learning design and facilitation standards, which are executed by the team; makes recommendations for continuous improvement.
• Creates and executes various project plans (scope, budget, timeline) for development and delivery of custom learning solutions, providing status updates to stakeholders on a regular basis; delivers according to service level agreements.
• Utilizes skills to collaboratively develop, source and deliver modern, engaging, creative learning opportunities suited for a variety of audience types and via various delivery methods (e.g., instructor-led, web-based, e-learning, peer learning and on-the-job learning application).
• Operates as a center of expertise to enable HRBP’s and other internal stakeholders to builda diverse community of learning facilitators across the organization; works with the Talent Development Manager to establish and oversee the program and processes to train and support the community.
• Ensures that all learning pathways are administered uniformly, effectively, and in harmony with UNS values and culture; fo