Program Manager

Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's cloud services. Microsoft Cloud Operations + Innovation is responsible for designing, building, and operating our unified global datacenters, managing the supply planning and capacity utilization of our unified infrastructure, and is responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams).  

The Data Center Demand and Strategic planning (DDSP) organization is seeking an exceptional Program Manager candidate to help drive world class processes, data quality and fidelity in Datacenter (DC) demand creation, publication, and communication to cross-organization stakeholders and leadership. This role is responsible for ensuring on-time high quality Demand forecasting deliverable and effective communication through process creation, data analysis and integration with CO+I process.  

This critically vital role requires an individual who can expertly drive execution excellence, compliance, and business enablement using deep data insights and processes to improve Demand forecasting. Responsibilities include developing and improving processes for DDSP operations, collaborating with stakeholders across functions and metrics, ensuring compliance with policies and standards, and implementing and monitoring risk control measures. This role requires extensive cross-group coordination, agile workload management, analytical approach, excellent communication skills, and a willingness to engage globally. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

• Support the development of scalable operating processes that deliver a consistent and excellent experience for our Demand creation, partners and field stakeholders. 
• Compile comprehensive and accurate Senior Leadership Team (SLT) facing reports on a timely basis   
• Support day-to-day operations with ad-hoc analysis. 
• Support demand planning in Sales and Operations Planning (S&OP) and Executive S&OP 
• Build and manages key relationships needed for demand planning. Drives collaboration and alignment on plans; cross-functional relationships. 
• Guide business leaders with confidence in your analytics and reporting to ensure smooth execution.   
• Summarize and clearly communicate data analysis assumptions and results.   
• Executing processes in a compliant manner with a focus on reducing cycle time, improving planning forecast, analyzing root causes and driving change management 
• Develop road mapping of Data science and business workstreams to ensure Microsoft is poised for long-term success 
• Improving process maturity by aligning and optimizing processes across lines of business, and prioritizing engineering, data science, process, and policy opportunities 
• Leverage subject matter expertise and stakeholders to assess demand trends and workstream trends to develop early insights and callouts.  
• Represent the voice of the DC Demand across multiple groups within Microsoft using various listening mechanisms to capture feedback and growth opportunities and use them to influence DDSP roadmaps 
• Establish global network and be a trusted advisor for Demand creation and managing escalations globally 
• Apply a continuous improvement mindset to everything we do, using data and business insights to improve Partner Experiences, partner transactional Quality, tools and communications modes.  
• Embody our Culture and Values 

Qualifications

Required Qualifications:

• Bachelor's Degree in Engineering, Business operations, Supply Chain Management, Finance, Supply Chain Analytics, or related field AND 4+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sou