Program Manager

Job DetailsJob Location: 110 S. REGENT STREET SUITE 500 - SALT LAKE CITY, UT 84111At Priority Dispatch, our technology powers emergency call centers around the world. We're looking for a Program Manager who thrives on bringing structure to complexity and can drive seamless software releases that support the people on the front lines. If you're passionate about operational excellence and want your work to have real world impact, this role is for you!

This opportunity is also eligible for our full offering of benefits such as health, dental, vision, pet, and legal insurance, PTO, company contributions to a 401K and HSA, gym reimbursement, and more while working at an award winning workplace culture. Come see why are our teams love working here! This is a hybrid role based in Salt Lake City, UT.

Job Summary:

The Program Manager is responsible for driving the planning, coordination, and execution of software release programs across product, engineering, QA, and support teams. This role ensures structured, predictable delivery of releases through strong program governance, clear communication, and alignment across cross-functional stakeholders. 

The Program Manager will own release processes, improve operational efficiency, and ensure high-quality delivery of features, enhancements, and fixes across multiple products and environments. This role works on a hybrid work arrangement.

Key Responsibilities:

Own and manage end-to-end software release cycles across multiple products and teams 

Drive alignment on scope, timelines, and release readiness across product, engineering, and QA 

Ensure releases are delivered on schedule with clear accountability and minimal disruption 

Build and maintain integrated program plans that align product roadmaps with engineering execution 

Coordinate dependencies across development, QA, support, and external stakeholders 

Facilitate regular release planning, status reviews, and readiness checkpoints 

Serve as the central point of coordination for release activities across teams 

Translate technical and product updates into clear, actionable communication for stakeholders 

Ensure transparency on risks, timelines, and trade-offs 

Define and standardize release management processes, workflows, and documentation 

Improve consistency in release planning, version control, and deployment practices 

Drive adoption of best practices in Agile delivery and release governance 

Monitor progress against milestones, proactively identifying risks and blockers 

Manage dependencies and critical paths to ensure successful delivery 

Support go/no-go decisions through readiness tracking and risk assessment 

Establish program-level metrics and reporting on release health, timelines, and outcomes 

Provide clear and concise updates to leadership on progress, risks, and mitigation plans 

Ensure releases follow defined governance and approval processes 

Identify gaps and inefficiencies in release processes and drive improvements 

Partner with teams to refine workflows, tools, and communication models 

Foster a culture of accountability, predictability, and operational excellence 

QualificationsQualifications:


Bachelor’s degree in Business, Engineering, Computer Science, or related field 



5+ years of experience in program management, preferably in software or SaaS environments 



Proven experience managing complex, cross-functional release programs 



Strong understanding of Agile methodologies and modern software delivery practices 



Experience with release management, deployment cycles, and production environments 



Excellent communication and stakeholder management skills 



Experience with tools such as Azure DevOps or similar platforms 


 

Physical Requirements/Essential Job Functions:


Manages end to end software release cycles while keeping clear accountability and timelines on teams
Ensures technical and product requirements are clear and actionable while minimizing risks to the projects
Establishes and maintains metrics to provide clear updates to stakeholders on progress and risks
Concentrating for long periods of time
Sitting or standing for long periods of time
Communicating in person, through web chat, or email for long periods of time
Analyzing and interpreting data for long periods of time
Managing multiple projects with tight deadlines
Effectively managing stakeholders and teams through project completion


 

Our Company:

As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.