Program Manager

Description

Position Title: Program Manager 

Program: Full Service Partnership  

Classification: Exempt, Full-time 

Salary Range: $80,000-$90,000 

Summary and Range of Authority: Under the supervision of the Vice President and/or the Assistant Vice President, the Program Manager is responsible for managing the overall operation of the program including staff management, integrity of the services, administrative oversight, contract compliance, quality assurance, meeting program objectives and other responsibilities.   

Essential Duties and Responsibilities: 

• Manage overall program operations, including administrative management, quality assurance, implementation of policies and procedures, and contract compliance.  
• Effectively lead an interdisciplinary team, including regular supervision of all direct reports, facilitating weekly staff and treatment team meetings, ASAM evaluations, case conference and problem-solving consultations.  
• Oversee all recruitment, interviewing, training and performance (including productivity and certification status) of all program staff and interns. 
• Ensures fiscal sustainability of the program through effective oversight of expenditures, alignment with the statement of work, staff productivity, and fidelity to service delivery standards. 
• Maintain high quality of client care, trauma informed practices, curriculum adherence and evidenced based practices throughout the program.  
• Function as key contact person for receiving client referrals and progress inquiries from designated third-party referral sources and responding to them in a timely manner.  
• Serve as representative of the program and UPAC within the community, including attending virtual and in-person meetings.  
• Ensure accurate data collection, documentation of services, charting and record keeping are aligned with standards of care and with federal, state and county regulations. 
• Coordinate, oversee and conduct outreach activities for community awareness and referrals to the program.  
• Oversee ongoing quality management activities to ensure program integrity, ensure preparation of program for audits and implementing any post-audit corrective actions and findings as needed. 
• Work with and monitor subcontractors, such as other providers, including Medical Director and Nurse Practitioners, if applicable to the program.  
• Compile data and prepare various reports as required by various entities in timely manner. 
• Other duties and responsibilities as assigned. 
• All the duties and responsibilities shall be delivered in compliance with MediCal Transformation/CalAIM, County of San Diego BHS SUDPOH/OPOH, DHCS State Certification Standards and other relevant regulations. 

Requirements

Required Education, Certifications/Licenses and Language/Cultural Skills: 

• Must be Licensed Clinical Psychologist (LCP), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), and Licensed Marriage and Family Therapist (LMFT). OR 
• Must be registered with the Board of Behavioral Sciences (e.g. Associate Marriage and Family Therapist (AMFT), Associate Professional Clinical Counselor (APCC) or Associate Clinical Social Worker (ACSW) and have three years’ experience in supervisory responsibilities in behavioral health field.  

Minimum Experience and Qualifications Required: 

• Must have successful completion & maintenance of the San Diego County credentialing. 
• Excellent leadership and interpersonal skills and ability to work well in a multicultural environment, including tact, diplomacy, patience, and professionalism in dealing with program staff, county staff, community providers and clients from a variety of backgrounds, co-occurring issues, substance use and mental health diagnoses.  
• Excellent organizational and time management skills, such as attention to detail, prioritizing, ability to manage multiple tasks and projects simultaneously and successfully see tasks through. 
• Ability to maintain strict confidentiality regarding sensitive or proprietary information or materials, abide by confidentiality laws/HIPPA.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Must have flexibility to work some evening and weekend hours as program needs.
• Must be drug tested prior to hire and drug test results shall be negative for illegal drug use, including marijuana. 
• Must have TB clearance at hire followed by annual clearance.
• Must have certified First Aid and CPR training (including infant CPR)?and biennial
• Will not be deb