Program Manager

F-Secure makes every digital moment more secure, for everyone. For over 35 years, we’ve led the cyber security industry, protecting tens of millions of people online together with our 200+ service provider partners. We value our Fellows' individuality, with an inclusive environment where diversity drives innovation and growth. What makes you unique is what we value – be yourself, that is (y)our greatest asset. Founded in Finland, F‑Secure has offices in Europe, North America and Asia Pacific.

We are looking for a seasoned Program Manager to lead and deliver strategic programs that drive customer success. You will own the program lifecycle — from planning and estimation through execution and closure — ensuring that all initiatives meet agreed timelines, budgets, and quality standards. You will serve as the primary point of contact for customers during the delivery phase and work cross-functionally with internal teams and partners.

You will work closely with cross-functional teams including product management, tech teams, delivery resources, and partner teams to ensure seamless collaboration. A key part of this role involves aligning expectations, schedules, and deliverables across all internal and external stakeholders to drive project success. Success in this position will be measured through several key metrics including program launch success, on-time milestone achievement, partner Net Promoter Score (NPS), and adherence to budget and effort targets.

In this role, you'll need strong ownership of end-to-end delivery and the confidence to manage customer-facing programs while aligning with partner expectations. Experience balancing competing priorities under tight deadlines is essential, along with a strategic mindset and proven ability to drive execution. In terms of decision-making scope, you'll have full ownership of program planning, execution, and closure. You'll also have influence over scope changes and change request processes, giving you significant autonomy in how programs are managed and delivered.

📍This is primarily a remote role based in the US, though the ideal candidate will be located near Seattle, WA to support partner needs.
✈️ The role requires occasional travel for meetings, industry conferences, and possible partnership engagements.
💵 The estimated base salary for this role is about 180k to 200k/year (+ bonus), but it is negotiable based on your skills & experience.
✨ Our benefits include for example 25 paid vacation days in addition to public holidays, private medical & life insurance, retirement plan, vacations, remote working, wellbeing and wellness benefits, training and development budget, and much more to keep our best asset – our people – happy.

Key responsibilities:

• Own and manage all phases of project delivery (planning, execution, closure).
• Define and track project plans, milestones, SOWs, and budgets.
• Lead internal and external stakeholders across delivery, technical, and account teams.
• Serve as the main point of contact for customers throughout the delivery process.
• Manage risks, mitigation plans, and escalations proactively.
• Provide regular reporting to stakeholders on progress, risks, and issues.
• Ensure program success metrics are met, including launch timelines and partner satisfaction (NPS).
• Continuously improve delivery quality by incorporating feedback from stakeholders

Who are we looking for

• 5+ years of experience in program or project management, preferably in a technology or services environment.
• A degree in Computer Science, Computer Engineering or equivalent.
• Strong technical background in software development, mobile applications, and cloud infrastructure.
• Excellent time management, prioritization, and problem-solving skills.
• Demonstrated ability and experience from managing cross-functional teams.
• Proficiency in project management tools, especially JIRA.
• Exceptional presentation and communication skills, with full professional proficiency in English.
• PMP or similar certification.

Please note, that we unfortunately cannot sponsor relocation fees for this role.

What will you get from us?