Program Manager

OVERVIEW:

Reporting to the Associate Director, Program , the Program Manager position is a core component of the Year Up United program. This position is responsible for leading and managing a Learning Community comprised of approximately 40 young adults, and approximately 10 professional skills coaches, with the ultimate mission of providing high-quality service to the students in the community as they prepare for corporate internships and careers in Year Up United-related job fields.  Successful outcomes for this role include maintaining 85% retention during the Learning and Development phase and no more than 10% attrition in the internship phase, student satisfaction with the Program, and 75% positive outcomes 4 months after graduation. 

To be successful in this role, you will bring excellent communication, administrative, and management skills as well as the ability to interface with students, functional departments, and outside stakeholders as we work to achieve our mission. This position will work with our Academic/instructional staff, Student Services, Internship Services, Employment Placement departments, as well as all Learning Community members to help provide students with individualized support by addressing challenges and understanding when to leverage other resources.

The Program Manager will also interact with students as a professional skills coach, group facilitator, and advocate, participating in creating and sustaining a positive environment, with trust among students, faculty and staff.

KEY RESPONSIBILITIES:

Team Leadership

• Train, lead, support and coach a core team of approximately 10 coaches; coach/train staff on Year Up United’s Program model, and key elements such as facilitation, the student contract, and professional skills coaching
• Run weekly meetings with Learning Community staff and participate in staff trainings
• Coordinate efforts and schedules while maintaining a positive group dynamic amongst both staff and students
• Work collaboratively with other Year Up United functions to coordinate support for students and ensure alignment across departments

Drive Student Success

• Serve as a role model by reflecting and maintaining Year Up United culture and embodying our values and operating principles while preparing students for corporate internships
• Manage, uphold, and track student contracts in a consistent manner to ensure timely and accurate student payment. 
• Work in collaboration with the Internship Services team to coordinate intern performance management
• Oversee student performance to ensure seamless transition from learning and development phase to the internship phase
• Work with the Associate Director, Program to oversee student performance evaluation processes
• Balance serving students and ensuring the overall success of the Learning Community by making appropriate decisions that are both student-centered and in line with our Year Up United’s mission, vision, and values
• Collaborate with Student Services, Academic staff/instructors, Internship Services, Employment Placement, and all Learning Community members to identify and respond to student needs; ensure students receive high-quality services and individualized support
• Drive the development and management of individualized student performance/professional development plans in coordination with aforementioned stakeholders to ensure student success
• In our co-located college partnership channel (the Professional Training Corps), build and manage relationships with critical college faculty to align around student performance, academic excellence and ensure that the needs of both parties are met and drive a process to share information on an on-going basis

Learning Community Management

• Manage the day-to-day and annual operations of the Learning Community, including the calendar,  and staff assignments/accountabilities
• Ensure all activities are planned, organized, and executed with high quality
• Plan and run new student orientation; in collaboration with the Admissions team, oversee student transition into the program, coordinate orientation activities and ensure that students become acquainted with resources, staff, and program expectations
• Develop and maintain healthy and high functioning relationships with other functional areas of the organization that are critical to success in serving students
• Represent the Program Manager perspective when working with various functional areas at Year Up United, including but not limited to Admissions, Corporate Engagement, and other partners.
• Identify students and interns for events; track student involvement with onsite guests, help prepare stu