Program Manager II- Onsite (US Citizens w/ CBP Clearance)

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

Location: Washington, DC Metro Area – Onsite
Clearance Requirement: CBP Background Investigation (BI)
We are currently looking to fill a Program Manager II role. Responsibilities & other details are listed below:

Responsibilities

• Serve as the primary point of contact with CBP Contracting Officer Representative (COR) and senior government officials.
• Oversee 24x7x365 operations across CBP Technology Service Desk (TSD) locations in DC, Orlando, and San Antonio.
• Lead all programmatic aspects of the contract, including scheduling, risk management, transition planning, and performance tracking.
• Manage the execution of the Quality Control Plan (QCP), Staffing Plan, and Training Plan.
• Ensure contractor staff are onboarded timely, background cleared and aligned to service level goals.
• Conduct Program Management Reviews (PMRs) and prepare monthly performance reports with trend analysis and “get well” plans.
• Communicate customer feedback and lead continuous service delivery improvements.
• Direct staff response during operational events, outages, or volume spikes, including real-time escalation and after-action reporting.

Eligibility & Qualifications

• U.S. Citizen with active CBP Background Investigation (BI).
• Minimum 5 years’ experience managing IT service desk or help desk operations in a federal environment.
• Bachelor’s degree in Business, IT, or a related field (Master’s preferred).
• Deep knowledge of ITIL and HDI best practices.
• Strong leadership, communication, and multi-site management experience.

Summary of Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled