Program Manager - Gilroy (83824)

Job DetailsLevel: ManagementJob Location: Gilroy CSWP - Gilroy, CA 95020Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $103,744.37 - $103,744.37 SalaryTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social Services 

Position: Program Manager-Gilroy

Location:                      Gilroy Emergency Shelter 

Reports to: Emergency Shelter Director 

Employment Type: Regular Full Time, Exempt

Compensation: $103, 744.37/Annually 

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

Kindness: We act with empathy toward others.
Passion: We ignite change to fulfill our mission.
Excellence: We deliver exceptional service to our communities.

PROGRAM SUMMARY

In coordination with the Shelter Services Director, the Program Manager will oversee and ensure the on-going development and daily operation of the shelter services and assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless adults and children at family sites.

The goal of case management and support services programs is to provide client centered services that promote exits to permanent housing through various strategies; including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving and linkage to health and community resources, etc.

REPORTING RELATIONSHIPS

The position reports to Director, Emergency Shelter 

PRIMARY RESPONSIBILITES

Directly supervise shelter staff including Shift Supervisors, Case Managers, Resident Coordinators, and Resident Advocates. 
Assist with the supervision and guidance of other program staff, as necessary.
Ensure sufficient shelter oversight on every shift.
Conduct staff meetings, supervision, and performance appraisals. Assist with recruitment, hiring and training efforts, as directed. 
Create staff schedules, approve staff timecard and PTO request. 
Assist staff with supporting participant efforts through a strength-based framework, promoting values of self-sufficiency and empowerment throughout work with guests.
Ensure all shelter staff are properly trained.
Assist in representing the agency/shelter to funders, volunteers, visitors, and donors as needed.
Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with and directly handling escalated individuals providing knowledge, keeping abreast of, and communicating changes in working procedures and regulations.
Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress.
Participate in the development and implementation of new shelter service programs.
Research is nationally recognized or best practice shelter facilities to integrate high quality strategies into the shelter.
Implement and ensure adherence to the shelter grievance procedure. Ensure program is in compliance with funding objectives and expected outcomes relevant to the department. Oversee and ensure the program maintains accurate records, files, correspondence, and data collection. Assist Shelter Services Director in developing and revising policies and procedures, operations manuals, emergency procedures, and program materials.
Serve as an information resource by conducting research, assembling data, and performing special projects; prepare and deliver presentations, reports, correspondence, and documents.
Shelter program operates 24 hours a day, seven days a week and may require the Shelter Manager to serve as an “on call” supervisor for assistance after hours and on weekends. This entails responding to calls regarding emergencies and requests for immediate consultation from shelter staff. Also includes managing and addressing facility-related emergencies that may arise.

This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

COMPETENCIES

Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.
Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.
Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities o