Program Manager, Fulfillment Operations - Columbus, OH

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Training and career development, with onboarding programs for new employees and tuition assistance

• Financial security through competitive compensation, incentives and retirement plans

• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs, Medical Benefits start day 1

• Vacation – 3 weeks accrued vacation (1st yr. is prorated) + vacation buy program + 5 personal days + 10 paid holidays

The Program Manager, Fulfillment Operations position is responsible for leading the day-to-day activities associated with the development, implementation, monitoring, and evaluation of Commercial sampling programs and materials that support the business objectives for all Abbott Nutrition (AN) Business Units.  This position will lead the development and delivery of “best in class” marketing sampling programs and materials, supporting materials, and communications for brand initiatives that require delivery of a product sample to the HCP and/or consumer.  Additionally, this position will have responsibility to ensure that strategic supply partners (internal and external) have a clear understanding of the strategic initiatives outlined by the brand and deliver consistent messages that support the brand growth objectives.  Key outputs for this position will include:

• Well-defined systems for project planning, tracking, and budgetary information in an accurate, timely, effective, and easily accessible manner by members of the core team as well as key internal business partners.
• Communication with external supply partners to assure program delivery against strategic objectives, provide for accurate tracking against project priorities and status, provide for early identification of issues that may impact program delivery, and maintain standards for budgetary commitments and compliance with AN process and procedures.
• Coordination of marketing resources to deliver on-time and on-budget programs to the Business Units.
• Recommendation on program alternatives, development of appropriate budgetary estimates and approvals, development and communication of project timetables, thorough and well-communicated program evaluations, and archiving of all data.
• Timely delivery of all programs per established timetables.
• Accurate and timely financial tracking, with clear visibility to budget performance and spend vs. plan.
• Reduced procurement cycle times and improved PO accuracy across Ariba/SAP.
• Faster and more reliable SAP IDOC issue resolution, minimizing disruption to vendor operations.
• High-quality, actionable reporting and forecasts that support decision-making and inventory optimization.
• Improved inventory accuracy and reduced excess or obsolete inventory.
• Consistent, on-time fulfillment performance across all warehouse channels (Amazon DF, AbbottStore, gratis).
• Increased system utilization and data integrity across SAP, Cognos, and vendor platforms.
• Identified and realized cost savings and efficiency gains across Fulfillment Operations.
• Enhanced operational visibility and performance management through standardized metrics and dashboards.

Major Responsibilities:

• Planning
  • Develop sampling programs that meet or exceed business objectives, brand strategies, timing, and budget requirements.
  • Develop Brand promotional program calendar and associated communication plans based on the strategic initiatives and directions outlined by the respective Brands and/or Business Units.
  • Develop and manage program budgets based on requirements and guidelines established by the assigned Brand(s).
  • Develop effective communication systems that align efforts of AN personnel and external supply partners to achieve strategic objectives of the respective Brands and/or Busines