Program Manager, Employee & Workplace Experience

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Employee & Workplace Experience (EWX) team focuses on the places and programs that define and drive Coinbase culture, which sets us apart from other companies. We accomplish this by influencing the way employees connect, collaborate, and celebrate at Coinbase. Whether it be how we recognize employees, how employees choose to work, or how you stay connected to your team, the EWX team is focused on developing a best in class experience for our employees and teams. 

As a Program Manager, you will be at the forefront of driving and managing multiple projects, focusing on enhancing our remote and in-person work experiences. Your role will be pivotal in ensuring efficient execution and adoption of various programs, streamlining internal operations, and supporting analytics and tool development.

What You'll Be Doing (i.e., Job Duties):

• Lead and manage multiple projects focused on creating exceptional remote and in-person work experiences.
• Develop detailed project plans, setting clear milestones and deliverables.
• Oversee change management and communication strategies to ensure successful program adoption.
• Collaborate with cross-functional teams to drive project alignment and buy-in.
• Create and refine processes to enhance employee engagement with our programs.
• Design and implement innovative workflows and solutions to meet evolving program needs.
• Partner with People Analytics to track and report on key metrics, using insights for future program improvements.
• Develop tools and resources using Google Workspace and other platforms to support program efficiency and data management.

What We Look For In You (i.e., Job Requirements):

• Minimum of 5+ years of experience in project management, with a proven track record in managing complex projects.
• Willingness to travel up to 25% of the time.
• Strong capability in building and maintaining cross-functional relationships.
• Excellent written communication skills, adaptable to different audiences.
• Customer-centric approach and adept at navigating through ambiguity.
• Highly organized, able to manage detailed tasks along with big-picture strategy.
• Experience in process improvement and operational efficiency.

Nice to Have:

• PMP or equivalent project management certification.
• Experience in developing workplace culture across distributed offices and countries.
• Proficiency in developing tools within Googl