Program Manager, Digital Success

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
WalkMe is seeking an experienced and strategic Program Manager – Digital Success to drive cross-functional initiatives that modernize operations, scale customer success programs, and align digital technologies with business goals.
As part of our growing Scaled Customer Success team, this role will be responsible for designing, implementing, and optimizing digital-first programs within the Scale team that improve efficiency, enhance collaboration, and enable scalable customer engagement. You’ll bridge strategy and execution — ensuring transformation programs deliver measurable impact and long-term value across teams.
This is a hands-on role for a proactive leader who thrives in fast-paced environments, enjoys solving complex problems, and has a passion for driving organizational change through innovation and technology.

What You'll Own

• Lead digital transformation initiatives across Scaled Customer Success and cross-functional teams, from strategy through execution and value realization.
• Design and manage program frameworks, playbooks, and governance models to ensure consistency, transparency, and measurable outcomes.
• Partner with CS Operations, Product, CX and Marketing to identify and implement tools and workflows that improve scalability and performance.
• Manage Tech Touch accounts — supporting tech touch accounts and developing processes, playbooks to ensure these customers receive proactive, scalable engagement.
• Plan and facilitate digital engagement programs such as webinars and Office Hours to educate, support, and connect customers at scale.
• Collaborate closely with change management and enablement teams to drive adoption of new processes and technologies.
• Define and track program success metrics (e.g., efficiency gains, automation impact, customer adoption).
• Coordinate program timelines, resources, and communication plans to ensure alignment and delivery.
• Use data and analytics to assess performance, uncover opportunities, and inform continuous improvement.
• Stay informed on emerging trends in digital transformation, automation, and AI tools to bring innovative solutions into the organization.

What You Need to Succeed

• 5+ years of experience in Digital Transformation, Lifecycle Marketing, or Digital/Tech Touch Customer Engagement
• Proven ability to design and execute scalable programs that drive measurable impact
• Experience with automation and engagement tools (e.g., Gainsight, Outreach, Pardot, Marketo, or similar)
• A customer-first mindset and passion for creating seamless, data-informed experiencesProven ability to translate strategy into actionable roadmaps and deliver programs that drive measurable business outcomes.
• Strong understanding of change management principles, digital adoption, and organizational enablement.
• Excellent project management and communication skills — able to engage technical and business audiences alike

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides he