Program Manager, Digital Health & Innovation

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Program Manager, Digital Health & Innovation is responsible for performing and managing tasks associated with the tactical, operational, and strategic programs for the recently launched Cancer Innovation & Transformation Business Unit. This role offers a unique opportunity to manage new innovation initiatives and contribute strategic insights to identify, launch, and scale programs that provide significant impact. Reporting to the Director, Cancer Innovation & Transformation, this role will identify, plan, organize, and drive activities related to the department’s digital health and innovation programs including the digital app ACS CARES, AI-based initiatives to enhance the patient experience, and other innovation initiatives related to health technology and clinical practice transformation.

Broad aspects of the role include: program management, product management for digital health tools, stakeholder engagement, utilization of key methodologies for product development and project management, utilization of digital tools to support product documentation and roadmaps, and application of health behavior concepts to create an engaging user experience with measurable outcomes.

Specific functions of the role include: Utilize product management and program management to drive the development, launch, scaling, and ongoing improvement of health technology initiatives under the leadership of the Director and SVP, ensuring alignment with user needs and organizational strategic goals. Engage stakeholders and manage cross-functional needs, driving continuous innovation and improvement in digital health programs. Define program goals, manage resources, mitigate risks, and maintain clear communications with stakeholders to ensure successful program outcomes. Collaborate with engineering, UX, and stakeholder teams to facilitate product roadmaps and ensure roadmaps align with program goals and stakeholder needs. Coordinate and conduct product documentation and help track feature development timelines. Accountable for completing tasks and projects by delivering on-time scope, schedule, cost, and quality. Understands the patient experience and measures outcomes aligned with health behavior principles. Enjoys learning and working in a fast-paced, dynamic environment, overcoming obstacles, and aligning stakeholders to realize project and task delivery success. Serves as a trusted adviser who can be called upon at any moment to provide support and project insight. Creates a collaborative partnership with business units across the organization to accomplish deliverables. Provides guidance to the project team and ensures project is integrated with other projects and ACS objectives and goals. Follows standard project management methodology for specific project plans.

* This is a remote position with working hours in the Central or Eastern time zones.

MAJOR RESPONSIBILITIES

• Coordinate, facilitate, and offer thought leadership on multiple programs, projects, and opportunities for innovation from inception to long-term growth.

• Meet with stakeholders across the organization to develop and align business case, project goals, project scope, assumptions, and deliverables of digital health products.

• Coordinate and conduct meetings to discuss roles and responsibilities, relationships with other business units, deliverables, product roadmaps, timelines, goals, ways of working, assignments, and status reporting. Assists with updating plans as needed.

• Conduct research to identify customer needs, market trends, and competitive opportunities to guide product decisions.

• Translate user and stakeholder needs into clear, actionable product requirements and user stories.

• Serve as a key point of contact for internal stakeholders, providing updates on progress, timelines, and goals.

• Manage and coordinate documentation for product requirements and features.

• Ensure that projects and programs are successfully launched and coordinated. Provide traditional project management functions: communication; planning; tracking; risk assessment; product requirements definition; product release management; scope; timeline; budget monitoring.

• Develop and coordinate proje