Program Manager-Cybersecurity

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

About the Job

The Cybersecurity Program Manager is responsible for the program management and company-wide oversight of cybersecurity projects and programs. This role provides leadership and strategic direction for the planning, executing, and delivering of multiple projects within defined timelines and budget constraints.

Requires coordinating and driving initiatives through relationship building and influence across the organization. Ensures adherence to program management methodologies and best practices while evaluating and optimizing program performance and identifying opportunities for improvement.
Cybersecurity at Freshworks is a diverse, focused team committed to helping secure both
Freshworks and our customers. And the Program Management team is the group that helps connect the dots between threats, risk, business needs, and innovation to execute on reducing risk at Freshworks while partnering to build the best solutions for our customers In this role

The individual will be responsible for partnering with Cybersecurity and product,
engineering, legal, HR, and other leaders of the organisation to drive key initiatives. Driving
accountability through consistent measures, standard practices, and reporting. This role is critical to driving project success within Cybersecurity teams. Specific examples include the implementation of best practices for program reporting, consistent utilisation of standard methodology across all teams,and transitioning to service management delivery and tracking for all programs. Additional responsibilities include budget management, resource, and capacity planning, and executive reporting.

This role combines the best practices of program management with security and compliance
knowledge, while also influencing, partnering, and helping to scale the organization. The individual should be comfortable leading a sophisticated portfolio of security and compliance programs with a wide breadth of stakeholders. The individual for this role should have a focus on transitioning the current approach to a more scalable operation using innovation to challenge the status quo. Finally the individual should be a force multiplier for the team working cross-functionally to deliver commitments

Responsibilities

● Closely track all Cybersecurity projects and statuses with accurate mapping of stakeholders,
timelines, and dependencies.
● Closely track all risk reduction, assessment findings, audit findings, incident response
mitigation work and all non-project based work that is driven by Cybersecurity across the
organization.
● Provide periodic updates and metrics on project execution.
● Assist team to articulate both business and technical problem statements clearly, project
purpose and goals, and to determine if the identified solution addresses the identified
problem
● Engage with cross-functional stakeholders for buy-in on behalf of Cybersecurity.
● Recognize potential challenges, internal and external dependencies, communicate timely,
and collaborate with the parties involved to effectively manage.
● Lead and manage cybersecurity projects from initiation through to completion, ensuring they
meet objectives, timelines, and budget requirements.
● Lead a team of project managers and coordinators, beginning with one project manager in
2024.
● Collaborate with cross-functional teams, including other program management offices across the org, to define project scope,