Program Manager, Contingent Workforce

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

The Program Manager’s (PM) primary responsibility is the management and day-to-day operations of the Acuity Brands SAP Fieldglass Vendor Management System (VMS). They will play in integral role in supporting our contingent workforce program. This will encompass compliance, tools, processes, and agency partnership that will help us deliver the talent we need at the most competitive rates. The PM will assist Acuity leadership in developing and managing standard processes and procedures to ensure a long term and sustainable contingent labor program. They will develop and maintain KPI’s, SLA’s, and Scorecards to ensure program value and effectiveness is achieved. This position will have one person reporting to them and will report to the Director of Talent Acquisition.

Key Tasks & Responsibilities (Essential Functions)

• Full program ownership of Acuity Brands Contingent Workforce Program through SAP Fieldglass. This which include but not limited to executing against business strategy, program objectives, enterprise training, program sustainability and optimization, compliance, processes, metrics & KPI's, etc.
• Manage the relationship and performance with key vendor and suppliers, ensuring alignment with service level agreements, key performance indicators, escalations, and escalations. Partner with our Procurement team to ensure standardized and competitive rates. 
• Drive communication strategy across enterprise outlining program benefits. Ensure education, training, and in-person consultant strategy for all users including vendors, suppliers, business leaders, hiring managers, etc. 
• Monitor and evaluate program quality, compliance, cost-effectiveness, and user expectations in accordance with service level agreements. Management and set realistic expectations of all  users both internal and external. 
• Develop and maintain strong relationships with internal and external stakeholders, including senior leaders, hiring managers, HR business partners, vendors, and suppliers alike.

Job Scope

• Monitor and enforce all Acuity Brands service level agreements
• Conduct business reviews for senior leaders and necessary stakeholders
• Mitigate and handle customer inquiries and escalations that fall within and outside of the program
• Responsible for enterprise-wide the training and education for all users
• Supplier optimization and standardization
• Manage customer / user expectations
• Recruitment performance of US Based direct labor efforts through the RPO
• Partner with our RPO supporting direct labor in the US to ensure their strategy aligns with our business objectives

Relationship Management

• Build and maintain professional relationships with the key leadership stakeholders at Acuity
• Build and maintain professional relationships with Hiring Managers and Business Line Leaders
• Build strong relationships with Supplier partners

Service

• Oversees and provides program related reporting and analysis
• Solution based when faced with complex issues even when no standard solution exist
• Set realistic expectations for operation capabi