Program Manager Commercial Waste Zones

Overview

Program Manager, NYC Commercial Waste Zones

Interstate Waste Services is one of the nation’s fastest growing and most innovative waste collection and recycling firms. We owe this remarkable growth to our dedicated employees who share a company-wide respect for their colleagues, a commitment to customer service, as well as a responsibility to the environment.  We pride ourselves on the legacy committed to service and sustainability throughout New York, New Jersey, Connecticut, and Ohio. Come join and grow with IWS.

IWS is currently experiencing a period of immense, rapid, and exciting growth. As each business function prepares for the launch of NYC’s Commercial Waste Zones (CWZ) program, elements of our business require change and expansion to accommodate the historic evolution of NYC’s waste collection industry. We’re seeking a critical addition to our NYC CWZ program management team who will understand, strategically structure, and govern scaling-up activities across all work streams and functions.

This position will report to NYC’s Director of Contract Compliance and manage a myriad of projects of vastly different scopes, supporting our Operations, Sales, Customer Service, Marketing, HR, IT, Safety, Procurement, and Compliance teams. The main responsibilities for this role will include tracking progress on cross-functional, programmatic goals, governing implementation timelines, driving momentum to efficiently scale the NYC market, documenting the history of program-related activities, employing quality assurance practices to monitor program success/integrity, and reporting progress to key program stakeholders. Much of this job will be rooted in strategic planning and requires keen skills in analytical thinking, organization, and time management.

We are not requiring previous experience within the waste management industry, but a successful candidate will be a professional, self-sufficient, and personable individual who works well with professionals across all functions, carries out tasks with limited supervision, and has the ability to handle sensitive information. Effective program governance will require cross-functional collaboration, and the Program Manager will serve as the central liaison.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Job Responsibilities:

• Facilitate and track the cross-functional execution of IWS’ Commercial Waste Zones plans through development of concise program/project management plans, consistent status update meetings, and risk/issue escalation.
• Document and delegate key projects and decisions resulting from strategic planning sessions. Work with stakeholders to track operationalization and execution thereafter.
• Coordinate cross-functional schedules to allot necessary time for CWZ focus & collaboration.
• Monitor workstreams’ gradual progress and maintain/update timelines for key milestones.
• Track and update NYC CWZ Staffing Plan, working with the HR Team and key stakeholders to recruit according to budgeted timelines.
• Track and update asset procurement timelines against financial model, delivery timelines, and operational requirements.
• Monitor program financial performance against original budget and identify any risks or room for improvement.
• Coordinate relevant stakeholders to produce DSNY Annual Report.
• Analyze high volumes of data from multiple sources, identify trends, and provide recommendations for suggested actions or changes.
• Maintain Program RAID log: track and mitigate risks before they arise as issues, take preventative and responsive action to address issues, and document key decisions or programmatic announcements.
• Prepare and present monthly briefing reports with relevant updates for the IWS Executive Team on overall program health, outstanding projects, identified issues, and suggested contingencies and remedies.
• Coordinate Program Leadership Team to prepare and present bi-annual briefing reports for the IWS Board of Directors on overall program health and the status of the NYC Market.
• Timely preparation and presentation of materials for key external and internal meetings involving workstream leads, including preparation of reports and power point presentations for monthly program check-ins meetings.

• Help design detailed project plans with roles and responsibilities to help with driving projects to completion.
• Offer project structure (set-up, governance, and closure) throughout the entire project lifecycle and help standardize templates for the organization.
• Manage key vendors and monitor status, review budget and scope conformance for large proje