Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Program Manager, AI Adoption & Enablement will lead employee adoption, engagement, and operational enablement efforts related to AI technologies across the Lender Division. This role is responsible for coordinating initiatives that help teams understand, adopt, and effectively utilize AI-enabled tools, workflows, and operational solutions to improve productivity, efficiency, collaboration, and customer experience.

This individual will work closely with operational leadership, sales, public relations, product, and marketing to support AI readiness, user adoption strategies, communication plans, governance coordination, and organizational change management activities. The ideal candidate is highly organized, collaborative, and passionate about helping employees embrace new technologies and operational innovation.

What You'll Bring

Employee AI Adoption & Enablement

• Lead initiatives that drive employee awareness, adoption, and effective utilization of AI-enabled tools and workflows across the Lender Division.

• Act as the primary point of contact for the Lender Division AI Center of Excellence stakeholders to discuss program roadmap, status, risks, and goals.
• Coordinate AI enablement programs, employee engagement efforts, onboarding activities, communications, and operational readiness initiatives.
• Partner with operational and business leaders to identify opportunities for AI adoption that improve productivity, efficiency, and employee experience.
• Support development and distribution of AI training materials, internal documentation, FAQs, training, user guides, and best practices.
• Gather employee feedback, adoption insights, operational challenges, and enhancement opportunities to support continuous improvement.
• Help establish and reinforce responsible AI usage standards, governance practices, and operational guidelines.
• Promote a culture of innovation, continuous learning, and AI-enabled operational excellence.

Program & Initiative Coordination

• Coordinate operational AI initiatives, employee enablement activities, and strategic business programs across multiple teams.
• Track timelines, deliverables, risks, dependencies, action items, and adoption milestones.
• Facilitate meetings, stakeholder communications, project updates, and follow-up activities.
• Maintain project documentation, implementation plans, governance workflows, and operational readiness materials.
• Support organizational change management activities associated with AI implementation and operational transformation efforts.

Operational AI Support

• Assist with implementation and coordination of AI-enabled operational tools, workflow automation initiatives, and custom GPT-related solutions.
• Document business needs, operational use cases, workflows, and process improvement opportunities.
• Coordinate user testing, pilot programs, feedback sessions, and adoption monitoring activities.
• Help evaluate operational effectiveness and employee adoption metrics related to AI initiatives.
• Maintain familiarity with generative AI concepts, AI governance standards, workflow automation, and emerging AI capabilities.

Cross-Functional Collaboration & Governance

• Collaborate with operations, sales, public relations, compliance, marketing, HR, and leadership teams to support AI adoption initiatives.
• Coordinate governance activities, approvals, communications, and documentation related to AI programs and operational initiatives.
• Support legal and compliance coordination associated with AI-enabled tools, communications, and operational processes.
• Ensure project documentation, communications, and operat