Program Manager - Adolescent Residential

Description

Program Manager, Adolescent Residential Program

 Under the supervision of the Chief Program and Operations Officer, the Program Manager is  responsible for leadership and oversight of the Adolescent Residential Program to ensure that  quality service is being delivered on all levels that encourages resident health and maximizes  outcomes.  Through the implementation of goals and objectives, the Program Manager will oversee  all components of the program that enhance teamwork, team collaboration, communication and  program development.  The Program Manager will promote the use of the Nurtured Heart  Approach, as well as the Attachment, Regulation, and Competency interventions (ARC) in all  residential activities with the goal of sustaining a safe and comfortable, trauma-informed  environment.    

PERFORMANCE STANDARDS: 

1.) Perform all duties and demonstrate behaviors and attitudes consistent with the Mission  Statement and Core Values of the organization, and the Nurtured Heart Approach.  

2.) Continually participate in building and maintaining positive working relationships through  effective communication, performance improvement, and teamwork efforts.  

3.) Be of good character and reputation; sufficient physical, mental, and emotional health to  satisfactorily perform her or his job duties.  

4.) Actively participate in safety programs of the organization by identifying potential risks and  promoting client safety as well as environmental safety.  

5.) Accomplish individual and team goals and objectives established by supervisor based on  prior performance evaluation.  6.) Comply with HIPAA guidelines regarding client rights and confidentiality.  

7.) Comply with documentation and training set forth by Human Resources.  

8.) Actively participate in CGE's clinical research efforts by ensuring accurate and timely  reporting for all assessments and evaluations.  

RESPONSIBILITIES:  

• Manage weekly multidisciplinary team conferences.  

• Provide Servant Leadership driven supervision of program staff, utilizing CGE’s Performance  Management and ensuring policy and procedures are followed.  

• Provide leadership in program development designed to provide a safe, therapeutic,  enriching, milieu, including implementation of program policies/procedures.  

• Oversee clinical team and Program Administrator, who is responsible for scheduling of all  staff, and supervision of all non- clinical staff.  

• In conjunction with Program Administrator and clinical staff, oversee delineation and  removal of client privileges, discharge planning and termination of care.  

• Ensure the provision of client orientation to facility, schedules, and services.  

• Work with the Program Administrator to develop and oversee policies/procedures, weekly  master schedules, and appropriate staffing ratios.  

• Proactively ensure, regularly monitor and coordinate compliance with state, licensing,  regulatory, and funding sources.  

• Maintain active awareness of program budget, participate in grant writing and allocation of  resources.  

• Maintain records as required by organization policies and regulatory/accrediting agencies.  

• Participate in program evaluation and ongoing efforts to enhance quality of services.  

• Maintain aggregate statistical information on children served, including the date of each  admission, date of discharge, and reason for each discharge.  

• Attend relevant local and state meetings as a representative of the agency.   

• Conduct Unusual Incident Reports through State of NJ online system, as needed.  

• Together with the Program Administrator, interview and approve the hiring of all new staff   and ensure all onboarding training is completed.   

• Participate in HR disciplinary procedures when appropriate.  

• Build relationships with referring agencies to ensure optimal census.  

• Responsible for ensuring that all staff members receive an annual performance evaluation  and meet program compliance requirements.  

• Participate in HR employee relations matters when appropriate.  

• Participate in program, committee, clinical staff and leadership meetings as indicated.  

CLINICAL OVERSIGHT:  

• Oversee client assessments/intakes to ensure appropriate admission to the program and  manage discharge process.  

• Responsible for overall treatment planning.  

• Oversee the delivery of all clinical programs including devising strategies to increase and  track client participation.  

• Oversee Resident Account balances (WIC, Clothing/Personal Needs Allowance), appropriate  expenditures, and shopping trips.  

• Provide individual and group therapeutic sessions as needed.  

• Ensure the delivery of proper case ma